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Analysis Manager Network Planning

3 months ago

Erskine, United Kingdom DXC Technology Full time

Configuration Manager is accountable for implementation and direct execution of the process on a day-to-day basis in line with DXC ES global standards for assigned account. This includes managing all activities required to plan, identify, control, and track and audit of Configuration Items (CIs) within the Configuration Management System (CMS).

He / She is overall responsible to ensure that individuals within the assigned accounts are trained on the Configuration Management process; plus the completeness, accuracy and integrity of CI data stored within the CMS is fit for purpose to meet the needs of the business and conforms to global DXC ES standards. They lead evaluations within their domain in order to identify process, automation and delivery operations improvement opportunities.


About the Role: Accountable for the implementation and execution of global standards within an account. Drive compliance to the Configuration Management framework for the accounts covered. Owns the account Configuration Management Plan and all related process documentation and training materials. Active contribution to DXC Global standard processes improvement via the Configuration Management Process Owner. Define verification and audit procedures to ensure accuracy and integrity of Configuration Management Data Base (CMDB). Communicate Global Configuration Management process changes/updates along with impacts to Delivery teams. Adhere to company and team processes and policies such as time tracking, vacations, training. Track and manage all Configuration Items (CIs) required to provide a contractually agreed services between DXC ES and a Customer. Roles and Responsibilities are clearly defined and all involved parties in the process are empowered to run the Configuration Management Process. Contact details for individuals performing Configuration Management should be included in an appropriate Support Contact Matrix for an account or organization. All DXC staff and suppliers involved in Configuration Management must be trained before they use the Process. A centralised Configuration Management System (CMS) must be in place (comprising of one or more physical Configuration Management Data Bases (CMDBs) representing the current known state of the supported environment. Creation of and updates to CI Records in the CMS must adhere to the controlling authoritative process (Change Management, Release and Deployment Management or Request Fulfillment). These must be identified, managed and maintained along with corresponding relationships to other Service and Technical Configuration Items (CI). Performance measures and regular exception reporting must be performed and reviewed. Drive implementation of process related actions. Maintain up to date documentation – Process Documentation, Configuration Management Plan, Work instructions. Tracks account Configuration Management performance according to metrics. Trigger and follow CMDB quality improvement actions.


All technical CI are in ESL/Redfish. No escalations caused by CFGM activities in service management. No RtOP caused by errors by configuration management.


Working relationships: Internal: Customer delivery leads, Account Support Team Delivery leads, SMC – Process Owners, ITSM Implementation team, Reporting team, Production Engineering team. Qualifications: ITIL expertise: V4 foundation trainings, ITIL v4 foundation qualification after max 6 months in the role.


Sound understanding of related technologies (Servers, Network, Storage, Cluster, Virtualisation etc). Very good knowledge of MS Office suite (especially Excel and PowerPoint). Process & Quality Management: planning and monitoring the performance of the process. Data Analysis: transforming data to extracting information and draw conclusions. Risk Management: identification and management or mitigation of risks. General Project Management. Diversity: ability to understand and integrate diverse opinions.