Store Manager

3 weeks ago

chichester, United Kingdom Moss Full time

About Us:

Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.


Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.


Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens our relationship with our customers and helps define our collective identity.


Purpose of the Role:

You are an experienced commercial and customer focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward.


Key Responsibilities:

  • Accountable for the store performance, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
  • You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
  • You drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
  • Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
  • You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice.
  • Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
  • You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
  • Follow all People processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
  • You are a key player within the Area and actively supports the Area Manager.
  • Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
  • You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
  • Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.


What You'll Need to Succeed:

Technical:

  • Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
  • Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
  • Experienced in creating diverse and brand-aligned visual displays.
  • Understanding of retail business growth strategies.


About You:

  • Reflects the aesthetic of Moss through personal style and presentation.
  • Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
  • Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
  • Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.


Rewards & Benefits:

  • Employee Discount: 70% discount across all our stores.
  • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.
  • Discounted Gym Membership with PureGym : Promoting physical health and fitness.
  • Life Insurance: Providing peace of mind for colleagues.
  • Ongoing Development : Tailored to suit your career ambitions from day one.
  • Access to Moss Learning: An online learning platform for skill enhancement.
  • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  • New Baby Gift : Celebrating important personal milestones of colleagues.


If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.

  • Assistant Store Manager

    2 days ago

    Chichester, United Kingdom British Heart Foundation Full time

    Are you looking for an opportunity to progress in store management?Were looking for anAssistant Store Manager to join our home store team in Newcastle Under Lyme so we could be the perfect match!What does this role involve:As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in...

  • Assistant Store Manager

    4 weeks ago

    Chichester, West Sussex, United Kingdom British Heart Foundation Full time

    Assistant Store Manager Role OverviewThe British Heart Foundation is seeking an experienced Assistant Store Manager to join our team in Chichester. As an Assistant Store Manager, you will play a key role in supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence.Key Responsibilities:Support the...

  • Assistant Store Manager

    4 months ago

    Chichester, United Kingdom British Heart Foundation Full time

    The opportunity Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our home store team in Chichester so we could be the perfect match! What does this role involve: As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full...

  • Sales Assistant

    6 months ago

    Chichester, United Kingdom Wittering Pet Store Full time

    We are looking for a bright, enthusiastic individual to join us at Wittering Pet Store in East Wittering. Hours for the role would include Saturday and Sunday plus further hours during the week. We require our staff to be confident in learning about our products and to be able to pass this information on to our customers with passion and flair. Previous...

  • Assistant Store Manager

    3 weeks ago

    Chichester, United Kingdom Pets at Home Retail Full time

    Job Description**About Us**Pets at Home Retail is a leading pet care business in the UK, with a range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices across the country. Our Pet Care Centres are community-focused stores where local people work with local pet owners to help local pets.**The Role**We are seeking an experienced Assistant...

  • Store Manager

    3 weeks ago

    Chichester, United Kingdom Moss Full time

    Job Description About Us: Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire...

  • Store Manager

    3 months ago

    Chichester, United Kingdom Moss Full time

    About Us:Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit,...

  • Store Manager

    3 months ago

    Chichester, United Kingdom Moss Full time

    About Us:Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit,...

  • Store Manager

    6 days ago

    Chichester, United Kingdom Moss Full time

    About Us:Location: Cheapside Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire...

  • Store Manager

    6 days ago

    Chichester, United Kingdom Moss Full time

    About Us:Location: Cheapside Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire...

  • Assistant Store Manager

    4 weeks ago

    Chichester, West Sussex, United Kingdom McCarthy Recruitment Full time

    Assistant Store Manager Job DescriptionThis is a fantastic opportunity to join a leading brand as an Assistant Store Manager. If you want to join a business achieving huge year-on-year growth, receive unlimited progression and help build a team that is synonymous with success – This could be the one for you.Seize the chance to thrive in an environment...

  • Assistant Store Manager

    4 weeks ago

    Chichester, West Sussex, United Kingdom McCarthy Recruitment Full time

    Job DescriptionJob Title: Assistant Store ManagerLocation: UKSalary: £35,000 to £44,000 per annumRole: Permanent - Full-TimeThis is an exceptional opportunity to join a leading brand as an Assistant Store Manager. If you want to thrive in a fast-paced retail environment, receive unlimited progression, and help build a team that is synonymous with success,...

  • Assistant Store Manager

    3 months ago

    Chichester, United Kingdom McCarthy Recruitment Full time

    Job Title: Assistant Store Manager Location: Chichester Salary: £35,000 to £44,000 per annum Role: Permanent - Full-Time This is a fantastic opportunity to join one of the UK’s leading brands as an Assistant Store Manager.  If you want to join a business achieving huge year-on-year growth, opening new UK retail sites weekly, receive unlimited...

  • Assistant Store Manager

    4 weeks ago

    Chichester, West Sussex, United Kingdom British Heart Foundation Full time

    Assistant Store Manager Job DescriptionThe British Heart Foundation is seeking an experienced Assistant Store Manager to join our team in Chichester. As an Assistant Store Manager, you will play a key role in supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence.Key Responsibilities:Support the...

  • Store Operations Manager

    3 hours ago

    Chichester, West Sussex, United Kingdom Oliver Bonas Limited Full time

    Job Overview:We are looking for a highly skilled Store Operations Manager to join our team. The successful candidate will be responsible for leading the store, driving sales growth, and ensuring excellent customer service.The ideal candidate will have experience in team management, commercial awareness, and excellent leadership skills. They will be...

  • Store Leadership and Management Opportunity

    1 month ago

    Chichester, West Sussex, United Kingdom JD Group Full time

    Job Title: Store Leadership and Management OpportunityWe are seeking a highly motivated and experienced Store Supervisor to join our dynamic retail team at JD Group. As a Store Supervisor, you will play a key role in leading and managing a high-performing team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Support the...

  • Senior E-commerce Executive

    5 months ago

    Chichester, United Kingdom Secret Linen Store Full time

    **About Us...** Secret Linen Store is a British, family-owned, female-founded online retailer specialising in high quality fabrics and furnishings. We have our B-Corp certification which demonstrates our commitment to being an honest and transparent business that does good things for our planet and people, as well as making homes beautiful. Founded by...

  • Retail Store Manager

    4 weeks ago

    Chichester, West Sussex, United Kingdom Age UK Full time

    We are seeking a Store Manager to lead our Southbourne team and drive sales and profits for Age UK.As Store Manager, you will be responsible for the day-to-day running of our store, ensuring our customers receive an excellent service and that our team is motivated and developed.You will have experience in a performance-driven retail environment, with a...

  • Merchandising Assistant

    5 months ago

    Chichester, United Kingdom Secret Linen Store Full time

    **No Agencies Please** **About Us** Secret Linen Store is a British, family-owned, female-founded online retailer specialising in high quality fabrics and furnishings. We have our B-Corp certification which demonstrates our commitment to being an honest and transparent business that does good things for our planet and people, as well as making homes...

  • Store Management Expert

    3 hours ago

    Chichester, West Sussex, United Kingdom Oliver Bonas Limited Full time

    Oliver Bonas Limited is seeking an experienced Store Manager to join our team in Chichester.The successful candidate will have experience in team management, commercial awareness, and leadership skills, with a strong ability to analyse reports and identify development areas.The role will involve working alongside the Store Manager to enhance sales and...