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Information Technology Support Engineer

2 months ago

Peterborough, United Kingdom The ONE Group Ltd Full time
Job Title: IT Support Engineer
Permanent
Monday - Friday between shifts between 08:00 - 17:30

Are you an experienced IT Service Desk Analyst looking for a new challenge? If so we have a fantastic opportunity for you to join one of our Peterborough based clients IT support departments providing 1st/2nd line Support.

5 or 2nd line support experience, who is wanting to develop and gain a more diverse range of technical exposure, you will also be someone who is passionate about delivering the best customer journey and experience and enjoys engaging and building relationships with both customers and he wider business.

As an IT Support Engineer you will:

Provide first-class IT support via telephone and ticketing system.
Handle high priority incidents and provide Hardware Support to users
Support Business-specific Applications

Microsoft Windows Server/Desktop - All Versions
* HPE server platforms
* HPE/Cisco network experience desirable but a solid networking foundation essential
* Unix/Mac basic troubleshooting skills
* Cat5 Cabling/termination and general hardware