Information Technology Engineer

3 weeks ago


Peterborough Cambridgeshire, United Kingdom The ONE Group Ltd Full time €32,000 - €40,000

Job Title: IT Engineer (2nd Line) Location: Employment Type: Permanent
Working Hours: Monday - Friday, shifts between 08:00 - 17:30
Are you an experienced 2nd Line IT Support Engineer looking to broaden your technical horizons and take on a diverse range of responsibilities? As a 2nd Line IT Support Engineer , you'll play a crucial role in ensuring seamless IT operations and outstanding customer experiences. Providing 2nd line support to clients, both remotely and onsite.
Acting as an escalation point for 1st line support analysts.
Handling hardware support, maintenance, and network/telephony troubleshooting.
Collaborating on IT projects and delivering solutions that align with customer needs.
Building and maintaining strong relationships with clients and internal teams to ensure the best customer journey.
We're seeking a well-rounded IT Support Engineer with solid experience in 2nd line support who's ready for a role offering variety and challenge. Microsoft Windows Server/Desktop environments.
Networking fundamentals, including firewalls and server platforms.
Basic troubleshooting across Unix/Mac platforms.
General hardware knowledge, including cabling and terminations.
Don't worry if you don't have experience in all of these areas- our client is committed to supporting your development and helping you gain exposure to new technologies.
Career Development : We actively encourage and invest in your professional growth, giving you opportunities to expand your technical expertise.
Impactful Work : Play a key role in delivering exceptional IT services while building meaningful relationships with clients and colleagues.



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