Atlassian Engineer

2 days ago

London, United Kingdom Lucid Support Services Ltd Full time

Atlassian Engineer: Enhance Collaboration and Efficiency

London / Glasgow - 6 month contract - SC Cleared

Empower your team with a robust and streamlined Atlassian environment

As an Atlassian Engineer, you'll play a pivotal role in ensuring our organisation gets the most out of the Atlassian suite. You'll be responsible for maintaining a highly available, reliable, and secure back-end infrastructure, facilitating seamless upgrades , and providing expert guidance to users and business stakeholders.

Your key responsibilities include:

  • Managing the Atlassian infrastructure: Overseeing back-end operations, ensuring optimal performance, security, and uptime .
  • Leading upgrades: Spearheading the upgrade of Atlassian Data Centre products and plug-ins, collaborating closely with specialists.
  • Building and upgrading environments: Creating a replica of Production in DEV and conducting upgrades in a controlled manner.
  • Maintaining critical processes: Implementing patching, backup, and recovery procedures for the Atlassian infrastructure.
  • Configuring resilient systems: Setting up a Data Centre instance in Staging to support a load-balanced and distributed environment.
  • Supporting business needs: Assisting teams in creating Jira projects and Confluence spaces, and customising workflows, fields, and configurations.
  • Optimising workflows: Identifying opportunities to improve Jira process efficiency and finding creative solutions to user requests.
  • Data-driven insights: Developing insightful dashboards and reports using metrics and filters in Jira.
  • Managing add-ons and integrations: Overseeing all add-ons and ensuring seamless integration with other tools.
  • Knowledge sharing: Providing user and JIRA Admin training and maintaining comprehensive documentation.

To excel in this role, you'll possess:

  • Solid experience: Demonstrated expertise in Atlassian Data Centre administration, configuration, and support for Jira and Confluence.
  • Upgrade expertise: Proven track record of successfully upgrading Data Centre configurations and building resilient infrastructure.
  • In-depth knowledge: Deep understanding of Jira, Jira Service Management, and Confluence, including workflows, permissions, and notification schemes.
  • Problem-solving prowess: Ability to analyse complex technical issues and develop effective solutions.
  • Automation expertise: Skills to build integrations, automate tasks, and manage data migration and reporting processes.
  • Customer support experience: Familiarity with providing technical support in a fast-paced environment.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our

Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

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