Relationship Manager

3 weeks ago

London, United Kingdom Salt Full time
Job Description

Role: Relationship Manager

Location: London - hybrid working


As a Relationship Manager, you will be essential in nurturing client relationships, ensuring satisfaction, and driving loyalty in a fast-paced environment. You’ll work directly with clients to understand their needs, delivering solutions that add value and support long-term partnerships. This role also involves mentoring a team of ambitious Business Development Managers, empowering them to achieve success and fostering a culture of continuous learning and improvement.


Key Responsibilities

  • Client Relationship Management : Build and maintain strong relationships with key clients, identifying their needs and providing tailored solutions to drive satisfaction and retention.
  • Revenue Growth : Drive individual and team revenue targets through strategic sales practices, leveraging industry expertise to identify new opportunities and grow the client base.
  • Leadership & Team Development : Mentor and coach a team of Business Development Managers, fostering a high-performance culture and supporting their professional growth.
  • Continuous Learning : Stay on top of industry trends, advocating for continuous improvement and knowledge sharing within the team.
  • Best Practices & Compliance : Uphold and promote best practices, maintaining compliance with industry standards and FCA regulations.
  • Collaborative Strategy : Partner with the marketing team to develop strategies that support client acquisition and retention, offering insights from client interactions to enhance campaigns.
  • CRM & Reporting : Use CRM tools to manage client interactions, tracking performance metrics and providing data-driven insights to inform strategic decisions.


About You

  • Experienced Leader : You bring 7+ years of experience in a senior client-facing role, ideally within FX, payments, or financial services.
  • Growth Mindset : A proactive, resilient professional with a passion for driving growth, meeting targets, and thriving in a fast-paced environment.
  • Natural Mentor : An inspiring thought leader with a strong commitment to coaching and team development.
  • Confident & Collaborative : Able to challenge senior management constructively, always keeping the client’s perspective in mind.
  • Authentic & Accountable : You hold yourself and your team accountable, consistently delivering on commitments while being true to your own style and approach.


The Company:

  • A leading provider of international payments and FX solutions, this company serves a diverse client base of corporates and high-net-worth individuals.
  • Specializing in FX optimization, risk management, mass international payments, and treasury solutions, they empower clients to forecast more accurately and manage risk and cash flow in complex financial landscapes.



What's in it for you?

  • Private health insurance
  • Stock options
  • Enhanced maternity
  • Shape and support the company's ambitious 5-year growth plan in partnership with senior leadership.
  • Join a company that values continuous learning, offering mentorship and advancement opportunities.
  • Be part of a team that values ambition, accountability, and impact in a collaborative and client-centered environment.

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