Key Account Executive

2 weeks ago

Berkhamsted, United Kingdom Brook Street Full time
Job Description

Job Title: Key Accounts Executive

Location : Berkhamsted – On-site, Hybrid TBD after successful probation

Salary: From £26,000 (dependent on experience)


The Opportunity

We are looking for a motivated and customer-focused Key Accounts Executive to join our esteemed client's Sales & Marketing team at a stunning country manor renowned for its rich history and exceptional service in the hospitality and events industry. This picturesque venue provides an inspiring backdrop for your work, where you will play a crucial role in managing and nurturing relationships with valuable clients, ensuring their needs are met with tailored solutions that maximize satisfaction and loyalty.


Responsibilities Include

  • Client Management: Handle inquiries from key accounts, ensuring timely responses within agreed SLAs.
  • Event Coordination: Take detailed client briefs for new events, advising on space usage and availability to optimize capacity.
  • Relationship Building: Proactively manage client relationships to ensure events are scheduled in advance for maximum revenue potential.
  • Communication: Build strong relationships with key clients, ensuring their needs are communicated effectively across teams.
  • Business Development: Focus on generating repeat business from key clients.
  • Documentation: Create internal documents post-event confirmation and hand over to the coordination team.
  • Client Satisfaction : Regularly check in during planning phases to ensure high levels of client satisfaction.
  • Financial Management: Oversee financial reconciliations post-event to ensure accurate billing.
  • Performance Targets: Achieve targets based on revenue generation, client satisfaction, and effective diary management.
  • Metrics Tracking: Forecast and track key account metrics to support strategic planning.
  • Team Collaboration: Foster positive relationships with internal teams and stakeholders.


Your Profile

  • Experience: 1-3 years in account management or sales, ideally within hospitality, events, or luxury sectors.
  • Communication Skills: Exceptional verbal and written communication abilities; adept at presenting ideas clearly.
  • Relationship Management: Proven track record in managing multiple accounts and delivering outstanding customer service.
  • Sales Acumen: Strong negotiation skills with a history of achieving sales targets; ability to identify business opportunities.
  • Organizational Skills: Excellent project management capabilities; adept at handling multiple tasks simultaneously.
  • Problem Solving: Proactive problem-solver with critical thinking skills to meet client needs creatively.
  • Technical Proficiency: Familiarity with CRM software and Microsoft Office Suite.


Employee Benefits/Perks

  • 25 days paid holiday + Bank Holidays
  • Complimentary access to the onsite gym and pool
  • Participation in company pension scheme and healthcare plans
  • Opportunities for professional development
  • Regular staff social events


Joining this team means becoming part of a diverse community united by a shared commitment to excellence in service and hospitality. We embrace individuality and encourage you to bring your unique passions to work every day.

If you are proactive, results-driven, and passionate about providing exceptional service, click apply or contact Charlie at Brook Street Watford.

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