Performance engineer

2 days ago


Manchester, United Kingdom ProofID Full time
ProofID is a leading Identity and Access Management (IAM) specialist. With a global presence, UK HQ and offices in the US, we help organizations effectively manage their digital identities. Our extensive experience with top IAM software vendors enables us to deliver unmatched value as a trusted partner for identity management programs.
At ProofID, our mission is clear - we strive to provide pain-free, secure, and seamless digital user experiences for our clients. Whether it's addressing legacy systems, compliance issues, or M&A transitions, our team has the expertise to navigate complex projects and ensure smooth implementations.

With over 100 employees worldwide, we still maintain a close-knit culture. They are a key contributor in a high-performance culture and team that is focused on delivering success for our customers. Managed Service Engineers are accountable for the quality of service provided to customers in a manner which minimizes or removes the need for interruption to their business.

Monitor customer environments, proactively anticipate issues and co-ordinate with other resources, advise customers, propose solutions and effectively respond to service performance issues using the ITIL lifecycle model.
Manage small consultancy style projects and handle complex incidents.
Able to translate technical information and regulations into understandable language and chooses appropriate format to ensure understanding
Direct, clear interaction with customers (and partners), ensuring high quality and timely responses

Relevant technical background and knowledge of federation and multi-factor authentication – this could be OAuth / OpenID standards knowledge, OIDC, SP, IDP configuration.
Active working knowledge of Linux and Bash Scripting.
Proficient with Linux Command line and Linux Package Management.
Troubleshooting SQL Queries and error codes.
XML and JSON Knowledge.
Be able to read and analyze browser network traces.
Knowledge of Access Management Solutions: Ping / Forge Rock / Microsoft
Sailpoint / Net IQ / Ideiio
HTML or Java Development Skills
Microsoft / AWS
ITIL Certification
Scripting Languages: Java, Groovy Scripting, HTML, PHP, Python

We do not discriminate based on sex, gender identity, ethnicity, religion, sexual orientation,neurodiversity, disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.
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