General Manager

1 month ago

North Shields, United Kingdom Stangate Recruit Full time
Job Description

Role: General Manager

Location: North Shields

Salary: £90,000 plus bonus


My client is transforming workforce training across the world within the global energy sector and is a market leader provider of training, learning technology and simulation solutions. By using ground-breaking new technology, it delivers world-class, industry-focused training solutions enhancing performance enabling people and companies to work smarter, safer, and more efficiently.


Their world-class training is available via a range of delivery options, these include on-site training delivered on-demand anywhere in the world by their expert instructors or at one of their training centres located throughout the UK.



Role overview

Working in a hands-on role, you will lead the operational and performance growth of their training divisions located in their state-of-the-art training centres in Newcastle, Teesside and North London.


Duties and Responsibilities

  • Be responsible for Direct P&L for the Company’s financial performance and capital investments
  • Introduce and maintain weekly/monthly KPI’s to measure and report on business performance
  • Understand the local market and training requirements
  • Deliver sales and profit growth in line with business plans
  • Lead purchase price reductions for local 3rd party suppliers
  • Deliver cost of sales savings, through efficiency, trainer utilisation and cost control
  • Reduce non-value-added activities through collective process mapping and project leading improvement activities
  • Reduce administrative costs within the business by ensuring at source admin tasks – trainers inputting delegate information
  • Build long term, trusting relationships with shareholders, business partners and authorities
  • Understand course fill and full rates to drive profitability within the business unit
  • Manage the introduction of new products to either reduce outsource or expand regional offering
  • Provide account management for key accounts within region
  • Manage the client and consumer experience within centres to maximise stickiness of returning delegates
  • Use past course trends and future forecasting to ensure appropriate resource levels and course availability in order to maximise revenue streams, in conjunction with the Operations Planning Manager
  • Understand the requirements of the Client, Customer and Consumer needs to ensure that Pre, On and Post course experience is World Class and demonstrate measures to track progress
  • Support the business unit externally via optimum use of trainers ensuring World Class Status using demonstrable KPI’s to track progress
  • Be responsible for Direct P&L for the Company’s financial performance and capital investments
  • Ensure all activities comply with the requirements of the Company's and/or the Client's Safety Management System (SMS).


Person Specification

  • Significant experience in similar role with at least 5 years in senior management within Engineering, Utilities or Commercial Training Management
  • Training background desirable
  • High level of commercial awareness with a focus on achieving results
  • Experience of managing and coaching teams
  • Excellent communication and interpersonal skills
  • Driving Licence


Other Requirements

  • A strategic thinker with the ability to innovate and develop new approaches to the environment they operate in order to grow the business
  • Demonstrates a clear commitment to providing first class customer care / services
  • Highly organised / Meets deadlines
  • Ability to remain calm and be assertive during busy periods or when dealing with challenging situations
  • Discreet with the ability to maintain confidentiality

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