Group Response Operations Manager

3 days ago

Isleworth, United Kingdom Sky Full time
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The Group Response Operations Manager will lead the Group Response & Intelligence Centre operations team, ensuring the effective monitoring and response to security incidents globally. This role involves overseeing the daily operations, operational planning, development and continuous improvement of the GRIC, ensuring the safety and security of the organisation's assets, employees, and operations.

What you'll do:

1. Leadership and Management:

Oversee and manage a team of 24/7/365 GRIC Operators , including hiring, training, and performance management. Develop and implement response goals and objectives Develop & deliver robust process, procedures and support training programmes. Forge a positive and collaborative team environment. 2. Operational Oversight:

Oversee the daily operations of the GRIC ensuring effective monitoring, incident response, and communication. Management of Sky's Travel Risk Management (TRM) systems and tools Provide support to international travellers Ensure the GRIC, operates 24/7, maintaining high standards of performance and readiness. Develop and maintain standard operating procedures (SOPs) for GRIC operations. Form part of an OOH escalation capability in support of GRIC operators Ensure Response KPI's & SLA's are met 3. Incident Management:

Coordinate the response to security incidents, ensuring timely and effective resolution. Ownership for Skys accounting of people process (SIREN) at the start of, during, and in the aftermath of an incident Liaise with internal and external stakeholders during incidents, providing accurate and timely information. Conduct after-action reviews and implement improvements based on lessons learned. 4. Technology and Systems:

Oversee the implementation and maintenance of GRIC technologies, including surveillance systems, access control, travel management and alert notification platforms and communication tools. Evaluate and recommend new technologies and tools to enhance GRIC capabilities. Ensure data integrity and security of GRIC systems. 5. Risk Management:

Conduct risk assessments and threat analyses to identify potential security vulnerabilities. Develop and implement risk mitigation strategies and response plans. Monitor global events and trends to anticipate and prepare for potential security impacts. 6. Compliance and Reporting:

Ensure GRIC operations comply with relevant laws, regulations, and industry standards. Prepare and present regular reports on GRIC activities, incidents, and performance metrics. Maintain accurate records and documentation related to GRIC operations. 7. Training and Development:

Develop and deliver training programs for GRIC staff on security protocols, incident response, and technology use. Stay updated on industry best practices and emerging threats, incorporating new knowledge into GRIC training and operations. Promote continuous professional development within the GRIC team. What you'll bring:

Ideally the successful candidate would hold an industry qualification in Security Management, Criminal Justice, Information Technology, or a related field. Advanced degree preferred. Proven experience managing a 24/7 Global Security Operations Centre preferably in a global or multi-site context. Travel Risk Management and incident response experience Strong knowledge of security technologies, systems, and best practices. Excellent leadership, communication, and interpersonal skills. Ability to work under pressure and make critical decisions in a timely manner. Strong analytical and problem-solving skills. Relevant certifications (e.g., CPP) or membership to a professional Industry body are highly desirable. Key Competencies:

Leadership and team management Crisis and incident management Strategic planning and execution Technical proficiency in security systems Risk assessment and mitigation Compliance and regulatory knowledge Communication and collaboration Continuous improvement mindset The Rewards:

There's a reason people can't stop talking about #LifeAtSky . Our great range of rewards really are something special, here are just a few:

Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don't just look at your CV. We're more focused on who you are and your potential.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer

  • Power Systems Operations Manager

    2 weeks ago

    Isleworth, Greater London, United Kingdom Kier Group Full time

    Job Title: Power Systems Operations ManagerCompany Overview:Kier Group is a leading construction and infrastructure company that operates across various sectors, including natural resources.Salary: £65,000 - £85,000 per annum, depending on experience.Job Description:This role involves working as an Electrical Supervisor (Appointed Person) to oversee the...

  • Trade Operations Manager

    2 weeks ago

    Isleworth, Greater London, United Kingdom Eurocell Group PLC Full time

    About Eurocell Group PLC">Eurocell Group PLC is a leading manufacturer and supplier of uPVC products in the building industry. Our company has established itself as a market leader, and we continue to innovate and expand our product range. ">Job Summary">We are seeking an experienced Trade Operations Manager to lead our trade site operations. The successful...

  • Site Operations Manager

    3 weeks ago

    Isleworth, Greater London, United Kingdom Eurocell Group PLC Full time £31,661

    Role OverviewAs a Trade Branch Manager at Eurocell Group PLC, you will play a vital role in driving sales growth, managing branch operations, and delivering exceptional customer service. With a strong commercial focus and a passion for results, you will be an invaluable asset to our organization.About UsEurocell Group PLC is the market leader in uPVC...

  • Branch Operations Manager

    5 days ago

    Isleworth, Greater London, United Kingdom Eurocell Group PLC Full time

    About the RoleWe are recruiting a Branch Operations Manager to join our team at Eurocell Group PLC. As a key member of our operations team, you will play a critical role in ensuring the smooth running of our trade branches.The successful candidate will be responsible for managing branch operations, supervising a team of staff, and implementing processes to...

  • Trade and Operations Manager

    1 month ago

    Isleworth, Greater London, United Kingdom Eurocell Group PLC Full time

    About the RoleAs a Trade and Operations Manager at Eurocell Group PLC, you will be responsible for overseeing trade operations and managing a team to drive business growth.Key ResponsibilitiesTo manage and maintain strong relationships with key customers, understanding their needs and preferences.To develop and implement effective sales strategies to...

  • Sales Development Manager

    7 days ago

    Isleworth, Greater London, United Kingdom Staffline Operations Full time

    Company OverviewStaffline Operations is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling thousands of people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.Job Title: Regional Business Growth ManagerSalary:£32,000 per annum + bonus and company carAbout the...

  • Proposal Development Manager

    1 week ago

    Isleworth, Greater London, United Kingdom Staffline Operations Full time

    About Staffline OperationsWe are a leading provider of flexible, temporary and permanent workforce solutions, operating at numerous customer sites across the UK. Our mission is to enable thousands of people into good work every day.Job SummaryThis is an exciting opportunity to join our team as a Bid Coordinator, responsible for managing the entire bid...

  • Site Based Trade Operations Manager

    3 weeks ago

    Isleworth, Greater London, United Kingdom Eurocell Group PLC Full time £31,661

    Trade Branch Manager Job SummaryEurocell Group PLC is seeking a highly skilled and experienced Trade Branch Manager to lead our trade branch network. The successful candidate will be responsible for driving sales growth, managing day-to-day operations, and developing strong relationships with customers.Key ResponsibilitiesLead and manage a small team of...

  • Sustainable Solutions Bid Manager

    2 weeks ago

    Isleworth, Greater London, United Kingdom Staffline Operations Full time

    About the RoleStaffline Operations is recruiting a Sustainable Solutions Bid Manager to support our growth strategy in the UK market. The successful candidate will be responsible for managing bids from initiation to submission, ensuring compliance with client requirements and company policies.Key responsibilities include developing and maintaining strong...

  • Tender Management Professional

    3 weeks ago

    Isleworth, Greater London, United Kingdom Staffline Operations Full time £30,000 - £35,000

    Bid Proposal Specialist JobWe are seeking a highly skilled Bid Proposal Specialist to join Staffline Operations, a leading provider of flexible workforce solutions.The successful candidate will have an estimated salary of £45,000 - £55,000 per annum, dependent on experience, and will be responsible for developing bids and tenders that meet the needs of our...

  • Bid Management Specialist

    3 weeks ago

    Isleworth, Greater London, United Kingdom Staffline Operations Full time

    About the RoleWe are seeking an experienced Bid Co-ordinator to join our team at Staffline Operations.In this role, you will be responsible for managing bid documents, collaborating with internal teams, and coordinating bid submissions.What We OfferA competitive salary of £32,500 per annumA performance bonus based on individual and team performanceOngoing...

  • Tender Process Manager

    2 weeks ago

    Isleworth, United Kingdom Staffline Operations Full time

    Job Title: Tender Process ManagerAbout Staffline Operations:Staffline Operations is a leading provider of flexible, temporary and permanent workforce solutions, enabling our clients to achieve their business goals.We operate at more than 350 customer sites across England, Scotland and Wales, delivering exceptional services to our clients and customers.Job...

  • Regional Business Development Manager

    2 weeks ago

    Isleworth, Greater London, United Kingdom Staffline Operations Full time

    Sales and Customer Service PositionWe have an exciting opportunity for an Account Manager to join our high-performing team at Staffline Operations in Isleworth, London.About Us:Our company specializes in providing Safety and Workplace Equipment, including Personal Protection Equipment, Cleaning & Hygiene Supplies, and Contractors' Site Equipment.We are...

  • Senior Client Manager

    2 weeks ago

    Isleworth, Greater London, United Kingdom Staffline Operations Full time

    Unlock Your Potential as a Senior Client ManagerAre you a driven and results-focused individual looking to excel in a challenging role? Do you have excellent influencing and negotiation skills, initiative, and motivation? We are seeking a highly motivated Senior Client Manager to join our team in Isleworth, London.In this exciting opportunity, you will work...

  • Senior Electrical Operations Manager

    3 weeks ago

    Isleworth, Greater London, United Kingdom Kier Group Full time

    Kier Group is committed to providing a diverse and inclusive work environment. Our team is passionate about delivering exceptional results, and we're seeking a highly skilled Electrical Supervisor to join our team in London.About the RoleThis is a permanent full-time position with a competitive salary of £55,000 - £65,000 per annum. As an Electrical...

  • Business Development Manager

    2 weeks ago

    Isleworth, Greater London, United Kingdom Staffline Operations Careers Full time

    Company OverviewStaffline Operations Careers is a leading supplier of Personal Protection Equipment, Cleaning & Hygiene Supplies and Contractors' Site Equipment in the UK. We specialize in providing high-quality products and exceptional customer service.SalaryThe estimated salary for this role is £32,000 per annum + bonus and company car.Job DescriptionAs a...

  • Branch Operations Director

    3 weeks ago

    Isleworth, Greater London, United Kingdom Eurocell Group PLC Full time

    Operations ManagementWe are seeking a highly organized and results-driven Branch Operations Director to join our team at Eurocell Group PLC. This role involves overseeing the day-to-day activities of our trade branches, ensuring seamless operations and maximizing sales potential.About the JobManage multiple trade branches, developing and implementing...

  • Site Based Trade Operations Manager

    2 weeks ago

    Isleworth, Greater London, United Kingdom Eurocell Group PLC Full time £31,661

    We are seeking an experienced Trade Branch Manager to join our site-based operations at Eurocell Group PLC. This permanent role offers a salary of £31,661 per year, with the potential to earn up to £41,645 per year, depending on performance.About the JobThis is an exciting opportunity to join our team as a Trade Branch Manager, where you will be...

  • Trade Operations Manager

    2 weeks ago

    Isleworth, Greater London, United Kingdom Eurocell Group PLC Full time

    Job Description:As a Trade Branch Manager at Eurocell Group PLC, you will be responsible for leading our trade sales team to achieve sales targets and grow our market share in the uPVC products industry. You will work closely with our customers to understand their needs and provide solutions that meet their requirements.Key Responsibilities:Manage and...

  • Branch Operations Executive

    2 weeks ago

    Isleworth, Greater London, United Kingdom Eurocell Group PLC Full time

    Job Description: As a Branch Operations Executive, you will be responsible for managing the day-to-day operations of our trade branch. This role involves leading a team to achieve sales and customer satisfaction targets, while ensuring the smooth running of the branch.About Us: Eurocell Group PLC is a leading manufacturer of uPVC products, serving the...