Branch Administrator

4 weeks ago

Brackley, United Kingdom CV-Library Full time

Branch Administrator Job Brackley Apply now to join Stannah

Are you a passionate Administrator ready for your next job.

The Brackley Service Branch have a fantastic opportunity for an individual with a passion for customer service to join their team.

Your working hours would be Monday to Thursday 07:00 to 15:15 Friday 07:00 to 14:45

As a Branch Administrator, you'll play a pivotal role in providing outstanding administrative support with a strong focus on customer service, ensuring our customers receive the highest level of care and attention.

On a day-to-day basis, you will liaise with our customers, engineers and internal departments by phone and email taking ownership of queries through to resolution.

Our ideal candidate would have previous experience working within a busy office environment, scheduling works. Previous customer service experience is essential for this role as well as excellent IT skills.

It is crucial that the successful candidate is able to remain composed and effectively communicate with customers, even in high-pressure situations.

You will also have the ability to plan and prioritise workloads and are capable of interpreting and reporting accurate data as well as excellent excel skills.

Responsibilities:

Respond to enquiries by phone and email from customers and engineers finding appropriate resolutions

Schedule work for field engineers

Process Invoices and resolve any queries.

Input, update and maintain records within our electronic database

Create reports using Excel

General administration including filing, photocopying, scanning, dealing with couriers and post

Requirements:

Previous experience working in a fast paced office environment

A good level of education, including GCSEs in English and Maths or equivalent

NVQ in Administration or equivalent is desirable

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

Benefits Include:

Competitive Salary, paid on a monthly basis

Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits

25 days holiday, plus bank holidays

Holiday scheme to buy extra days’ annual leave

Pension Scheme. Matched contribution/salary sacrifice

SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more

Life Assurance Scheme

Long Service award scheme, with holiday benefit

Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more

Employee Assistance Programme. A workplace initiative to support and enhance well-being

Company Sick Pay

Enhanced maternity and paternity provision

Free parking

We reserve the right to close this vacancy early if we receive a high number of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

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