Technical Product Manager
2 weeks ago
Reliance High-Tech is the UK’s largest independent integrator/installer of security solutions and lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
Reliance Protect is one of the UK’s most established and trusted provider of lone worker and body worn camera safety solutions. We work with some of the UK’s biggest employers in sectors ranging from the NHS and local authorities to retail, from logistics to charities. Reliance Technology Care Solutions is our latest brand and our vision is to be the TEC (Technology Enabled Care) provider of choice for people with a range of medical conditions, blending the latest technologies and alarm monitoring expertise, to help maintain independence and healthy lifestyles, with the peace of mind that our in-house alarm monitoring services support users 24/7/365.
A key management role responsible for the technical performance of existing solutions, and ongoing management and delivery of the technology roadmap of the Reliance Protect and Reliance Technology Care Solutions solutions.
This role will own the new product development process ensuring the delivery of innovative products that meet customer needs and align with the company strategy.
This role will have the management responsibility for the technical performance and quality of:
our solutions (hardware, software, apps), working closely with the wider company Dev Team on internal developed software and apps.
Ownership of the technology roadmap aligning developments in technology and innovation with customer needs, market opportunities and the strategic direction of both the Reliance Protect and Reliance Technology Care Solutions business units.
Responsibility for assessing new products, solutions and suppliers in line with the technology roadmap. To include evaluating features, quality, security, certification and commercial model(s), and technical expertise and credibility of suppliers.
Project manage the key stakeholders including suppliers and internal development and IT teams to introduce and integrate new features and services that add value to our solutions.
Thorough understanding of customer wants and needs and identify differentiators, market opportunities, and USPs against the competitor solutions.
Management of new product development, firmware versions and firmware control processes including UAT processes, introduction into production through formal change control processes, liaising with all internal key stakeholder, and controlling the associated communications to customers as required.
Responsible for the creation of technical specifications from business requirements.
Responsible for product certification, compliance to relevant standards, and associated technical documentation.
Qualifications, Knowledge, Skill and Experience (Required to perform the job)
Bachelor’s degree in engineering or related field.
3 – 5 years in a technical product management role, ideally in wireless communication technologies.
Proven ability to manage complex projects and multiple stakeholders.
Excellent organisational skills with a logical, analytical approach to problem solving.
Ability to manage and conduct product functional testing, creating and managing UAT programs
Ability to become subject matter expert and ‘go to’ person in a variety of systems and technologies
Excellent written and oral communication skills
Excellent knowledge of Microsoft Office, Excel and Word
Willingness to travel to other Reliance Offices and customer premises
Security clearances to NPPV3 and SC
Strong documentation skills
Demonstrable project management skills and experience
Full UK driving license
Experience within robust ISO27001 and Cyber Essentials Plus environments.
All job candidates will be screened to BS7858 to meet Reliance High-Tech's vetting standards
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