Senior Service Transition Analyst

1 week ago

Winchester, United Kingdom CV-Library Full time

Location: We operate a flexible, hybrid working environment with the candidate required to travel to a local Arqiva office up to twice a week (Crawley Court Winchester, London, Huddersfield)

We offer

* Up to £48k

* 6% pension contribution

* Private Medical

* 25 days annual leave

* Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance

* Work. Life. Smarter. Our commitment to a flexible and hybrid working culture

Role Purpose:
The Senior Transition Analyst is a senior role that provides transition leadership on high risk and emerging technology growth initiatives. This role works closely with Service Architects, including Service Data Architect and Service Architect – Business Readiness.

Key Accountabilities:

* Responsible for providing consultancy on Operational Readiness to growth initiatives, including guidance on commercial implications and relevant scope of operational readiness activities throughout the lifecycle of an initiative

* Responsible for working with Service Architect – Operational Lead and Service Architect – Business readiness to ensure managed service is appropriately scoped, built and transitioned

* Accountable for identifying operational risk where operational readiness is compromised, and work with Delivery Manager and Commercial / Account Directors to ensure a successful outcome.

* Responsible for assuring new or changed services are aligned with the customers’ requirements by maximising existing capabilities and minimising the impact to customers, existing services and operational teams

* Responsible for developing transition plans, and controls & monitors all activities relating to the successful Transition & Handover of service requirements into live operations for new customers, services and solutions.

* Responsible for maintains records and provides management information on resource use, project/transition progress, and mitigation of risk.

* Responsible for standing in for Service Validation & Transition Manager during periods of sick or annual leave

* Supports Service Validation & Transition Manager in ensuring Service Transition is well understood and followed, through coaching stakeholders and influencing decision makers

* Ensures final delivery meets the agreed customer and stakeholder requirements specified in the Service Design.

Required Expertise:

* Experience providing coaching and consultancy to a virtual team across business and technical functions

* Significant experience in continual improvement activities

* Significant experience in Transitioning complex programmes of work and emerging technologies in to operations

* Experience of working in Telecomms, Media or Utilities an advantage

* Experience working with agile deliveries preferred

* Experience using Jira and Confluence an advantage

Required Technical / Professional Skillset(s):

* Effective communicator, able to engage, listen and provide feedback and guidance

* Excellent organisational skills, able to prioritise multiple tasks of varying size over varied timescales

* Understand Strategy and Business Deliverables and convert into agile practical operational readiness to facilitate success.

* Outcome driven, and able to optimise transition plans, scope readiness activities and drive operational acceptance

* Individual Accountability: Able to take initiative, act with confidence and work under own initiative

* Growth Mindset: Committed and open to change and challenging the status quo

* Excellent problem-solving skills and able to interpret complex change initiative requirements

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