Warranty Coordinator

We are now recruiting for a Warranty Returns Coordinator to join an established business based in the Dudley area. The Warranty Coordinator will be responsible for coordinating and investigating any customer requests/returns working to SLA timelines, you will be working as part of a team and excellent admin and customer service skills will be required.

* This will be a 12 month fixed term contract

As the Warranty Coordinator you will be responsible for :

* Processing customer and warranty returns through the ERP system

* Applying relevant reason codes during the RA process

* Liaising with customers to ensure that all information for the returns forms are accurate

* Liaising with sales managers to ensure that the returns process runs smoothly for the business and customers

* Organising the collection of warranty returns

* Notify relevant parties of any issues and complaints

* Provide technical assistance and information as requested

* Prepare reports on returned products/items

* Carry out any other admin related duties as requested

Requirements:

* Excellent communication skills

* Experience of MRP/ERP systems

* Experience of parts/returns (identifying parts)

* Able to problem solve

* Excellent admin and coordination skills

* Experience of electrical parts/wheel chair/scooter would be an advantage

* Excellent customer service skills

If you would be interested in the position of Warranty Coordinator please apply now with your up to date CV to be considered