Technical Support Engineer

3 weeks ago

Sheffield, United Kingdom CV-Library Full time

Technical Support Engineer - Steel Industry

Are you passionate about providing technical support and engineered solutions? Do you thrive on being the go-to person for all technical product lines?

Our client, a leading player in the steel industry, is seeking a Technical Support Engineer to join their dynamic team in Sheffield.

Why join our client's team?

- Competitive salary: up to £40,000.00 per annum + 5% annual bonus based on company and individual performance

- Car Allowance: £3,018.89 per annum

Holidays: 34 days inclusive of bank holidays
Pension: auto-enrolment at 4%, matched by the Company up to 5%.
Life cover at three times basic salary
Westfield Health cash plan
Salary sacrifice electric vehicle scheme
Annual C2W Scheme, Christmas Saving Scheme and Purchase Leave SchemeAs a Technical Support Engineer, you will play a pivotal role in making our client's technical products instantly recognisable throughout the UK construction industry. You will work closely with stakeholders and offer technical support, value-added engineering options, and training to the sales and technical teams.

Key Responsibilities:

Provide technical support and engineered solutions to the Sales team, Technical team, CSS and distribution network

Ensure the technical information is up to date and delivered according to requirements
Support the activities of the Internal and External sales by providing information or technical assistance as required in house and externally
Provide training to Sales and Technical teams and distribution network on technical products and opportunity recognition
Provide support and cover for technical team as and when needed Act as a point of contact for clients/engineers to develop and maintain positive relationships

Respond to technical and engineering requests from potential and existing clients
Deal with customer queries by providing answers with technical confidence and product knowledge
Respond to, or escalate queries regarding sales processing, invoices and credit notes to ensure client satisfaction
Manage CRM relating to engineering companies - sharing of information between compNY department to increase engineer database Providing solutions and value engineering for major construction and infrastructure projects

Work with external bodies to achieve certification as and when appropriate
Visit sites and offices to support stake holders through design process
Communicate developed solutions throughout the UK construction industry
Manage specific projects or undertake specific project activity as determined by the business or line manager Deliver product specifications across the full technical product range

Promoting technical portfolio to all stake holders
Creating specifications through engineers at the design stage to create end user sales and company profitability.
Develop companies impact at trade shows and EXPO's
Create opportunities and deliver presentations to design/ structural engineers and contractors Acquire and maintain a thorough understanding of the market position for the company's products and services to expand business technical product portfolio

Continually develop an in depth knowledge of the technical products
Evaluate the strengths and weaknesses of the main competitors in the industry and recommend strategies to maintain the group's position relative to the competition.
Strategy for introducing technical products to market
Develop promotional material to share with sales, CSS, distribution network engineers and contractors
Identify areas for innovation, product development and new products
Research and develop potential suppliers or manufacturing possibilities Qualifications and Skills:

Some travel to sites, other company locations and exhibitions will be required and therefore a driving licence is essential. A monthly car allowance is provided to support this requirement
It is desirable for candidates to have BSc in structural or civil engineering or, a related qualification and it essential that they have the ability to read technical drawings
Ability to read technical drawings is essential
Excellent communication skills and the ability to build and maintain relationships
Strong problem-solving and decision-making abilities
Proven experience in technical support or a similar role
Knowledge of the steel industry is advantageousOur client is committed to promoting equality and diversity, and welcomes applications from all individuals.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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