2nd Line Support Engineer

5 days ago


Cardiff, United Kingdom CV-Library Full time

DK Recruitment are seeking a 2nd Line Engineer Engineer on behalf of our client based in Cardiff. This is an exciting opportunity to work for a growing Managed Service Provider going through an exciting period of growth. As part of a dynamic and highly skilled team of engineers, you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. We are looking for someone with a minimum of 3 years IT support experience preferably in the managed services space but this inst essential.

Location: Cardiff

Sector: Managed Service Provider

Duties

* Provide 2nd Line Support either directly from the customer or escalated from the 1st line team

* Provide assistance by phone, email and/or using a ticket management system

* Update the internal systems with issue resolution details

Tech stack

* Microsoft Remote Desktop Services

* Network Support

* Microsoft 365 & Azure

* PowerShell

* Windows Server

* VMware & Hyper-V

If you are interested in this role, please click apply now or email your CV directly for immediate consideration and we will be in contact to discuss your experience and the position in more detail.

DK Recruitment is acting as an Employment Agency in relation to this job vacancy



  • Cardiff, United Kingdom CV-Library Full time

    Job Title: 2nd Line IT Support Engineer Location: Cardiff (Hybrid - 3 days in office) Salary: Up to £32,000 per annum About the Role: We are looking for a talented 2nd Line IT Support Engineer to join a dynamic team at a local Managed Service Provider in Cardiff. This hybrid role offers a balance of home working and office-based support, with 3 days...


  • Cardiff, United Kingdom IMT Resourcing Solutions Full time

    Job Title: 2nd Line IT Support EngineerLocation: Cardiff (Hybrid - 3 days in office)Salary: Up to £32,000 per annumAbout the Role:We are looking for a talented 2nd Line IT Support Engineer to join a dynamic team at a local Managed Service Provider in Cardiff. This hybrid role offers a balance of home working and office-based support, with 3 days per week...

  • Service Desk Advisor

    5 months ago


    Cardiff, United Kingdom Vista Retail Support Full time

    **To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required** **Main Tasks and Objectives** - Providing first...


  • Cardiff, Cardiff, United Kingdom Searchability® Full time £32,000 - £42,000

    Job DescriptionAs a Senior IT Support Engineer, you will be responsible for providing technical support to clients and upholding service management and quality management principles. You will work in a managed service provider environment and have experience in 2nd/3rd Line IT Support.Key Responsibilities:Provide technical support to clientsUphold service...

  • IT Support Specialist

    4 weeks ago


    Cardiff, Cardiff, United Kingdom IMT Resourcing Solutions Full time

    About the Role:We are seeking a skilled 2nd Line IT Support Engineer to join our dynamic team at IMT Resourcing Solutions in Cardiff. This hybrid role offers a balance of home working and office-based support, with 3 days per week spent at the Cardiff office. As a 2nd Line IT Support Engineer, you will be a key part of our technical support team, providing...

  • IT Support Specialist

    4 weeks ago


    Cardiff, Cardiff, United Kingdom IMT Resourcing Solutions Full time

    About the Role:We are seeking a skilled 2nd Line IT Support Engineer to join our dynamic team at IMT Resourcing Solutions in Cardiff. This hybrid role offers a balance of home working and office-based support, with 3 days per week spent at the Cardiff office. As a 2nd Line IT Support Engineer, you will be a key part of our technical support team, providing...


  • Cardiff, Cardiff, United Kingdom Searchability® Full time £32,000 - £42,000

    Job Summary:As a Senior IT Support Engineer, you will be responsible for providing technical support to clients and upholding service management and quality management principles. Key Responsibilities: Provide technical support to clients Uphold service management and quality management principlesRequirements: Strong service desk background Technical skills...


  • Cardiff, United Kingdom Searchability® Full time €32,000 - €42,000

    Senior IT Support Engineer ~£Cardiff based company - hybrid working ~ Training and progression opportunities available As a company, they can offer a chance for professional development, and a strong benefits package. The ideal candidate will be experienced in 2nd/3rd Line IT Support, and must have previous experience of working in a managed...


  • Cardiff, United Kingdom Searchability® Full time €32,000 - €42,000

    Senior IT Support Engineer ~£Cardiff based company - hybrid working ~ Training and progression opportunities available As a company, they can offer a chance for professional development, and a strong benefits package. The ideal candidate will be experienced in 2nd/3rd Line IT Support, and must have previous experience of working in a managed...


  • Cardiff, United Kingdom Searchability® Full time

    Senior IT Support Engineer ~£Cardiff based company - hybrid working ~ Training and progression opportunities available As a company, they can offer a chance for professional development, and a strong benefits package. The ideal candidate will be experienced in 2nd/3rd Line IT Support, and must have previous experience of working in a managed...


  • Cardiff, Cardiff, United Kingdom Searchability® Full time £32,000 - £42,000

    Job Summary:As a Senior IT Support Engineer, you will be responsible for providing technical support to clients and upholding service management and quality management principles. This role is ideal for individuals with experience in 2nd/3rd Line IT Support and a background in managed service providers.Key Responsibilities: Provide technical support to...

  • IT Support Specialist

    2 weeks ago


    Cardiff, Cardiff, United Kingdom IMT Resourcing Solutions Full time

    About the RoleWe are seeking a talented 2nd Line IT Support Engineer to join our dynamic team at a local Managed Service Provider in Cardiff. This hybrid role offers a balance of home working and office-based support, with 3 days per week spent at the office.As a 2nd Line IT Support Engineer, you will be a key part of our technical support team, providing...


  • Cardiff, United Kingdom Admiral Full time

    **Job Purpose** The role holder will be on a Fixed Term Contract, and responsible for promoting and embedding Admiral's Enterprise Risk Management Framework (ERMF) processes within the UK Insurance business. This includes implementing and embedding the tools, policies, standards and procedures required for the business to manage its current and emerging...

  • Tech Support Engineer

    5 months ago


    Cardiff, United Kingdom Alcumus Full time

    The Tech Support Engineer role holds responsibility for providing 2nd Line tech support to our colleagues and customers, resolving issues within agreed service level agreements and key performance indicators as set within the tech support guidelines. What that means day to day Providing 2nd line technical support to 800+ users, answering support...


  • Cardiff, Cardiff, United Kingdom Searchability® Full time £32,000 - £42,000

    Job Title: Senior Technical Support Engineer **About the Role** We are seeking an experienced Senior Technical Support Engineer to join our team in Cardiff. As a Senior IT Support Engineer, you will be responsible for providing technical support to clients, upholding service management and quality management principles. **Key Responsibilities** * Provide...


  • Cardiff, Cardiff, United Kingdom Searchability® Full time £32,000 - £42,000

    Job Title: Senior Technical Support Engineer **About the Role** We are seeking an experienced Senior Technical Support Engineer to join our team in Cardiff. As a Senior IT Support Engineer, you will be responsible for providing technical support to clients, upholding service management and quality management principles. **Key Responsibilities** * Provide...


  • Cardiff, Cardiff, United Kingdom Alcumus Full time

    Job SummaryThe Technical Support Engineer role at Alcumus involves providing 2nd line technical support to colleagues and customers, resolving issues within agreed service level agreements and key performance indicators.Key ResponsibilitiesProviding 2nd line technical support to 800+ users, answering support queries via phone, email, and face-to-face while...


  • Cardiff, Cardiff, United Kingdom Permanent Futures Full time

    We are seeking an experienced Senior Software Engineering Lead to join our digital transformation programme at Permanent Futures. The ideal candidate will have a strong background in software development and leadership skills to guide a team of software developers.Key Responsibilities:Provide technical guidance and analysis to a team of software...


  • Cardiff, Cardiff, United Kingdom Line Up Aviation Full time

    Maintenance Support Lead Opportunity at Line Up AviationLine Up Aviation seeks a highly skilled Maintenance Support Lead to join their team. This role involves managing IMS data, providing IMS support and training, and ensuring personnel adhere to safety regulations.Key Responsibilities:IMS data management: Support data correction, documentation checks, and...


  • Cardiff, Cardiff, United Kingdom Alcumus Full time

    Job SummaryThe Tech Support Engineer role at Alcumus involves providing 2nd line technical support to our colleagues and customers, resolving issues within agreed service level agreements and key performance indicators as set within the tech support guidelines.Key ResponsibilitiesProviding 2nd line technical support to 800+ users, answering support queries...