Parking Appeals Officer

1 month ago

Hounslow, United Kingdom CV-Library Full time

Appeals and Monitoring Officer

Pay rate £19.17 PH PAYE or £24.79 PH UMBRELLA

36 hours per week

Start date - ASAP

1 DAY IN THE OFFICE (Thursdays)

We are currently recruiting for an Appeals and Monitoring Officer (alternatively known as Representations and Appeals Officer) to join our client's Parking Operations Team on a temporary basis for a minimum of 13 weeks, with the possibility of extension.

As an Appeals and Monitoring Officer, you will be responsible for responding to Penalty Charge Notice (PCN) correspondence, deciding on motorist appeals, handling emails, minimal telephone calls, refunds, and complaints. While experience in debt reg would be helpful, it is not necessary. Depending on your experience, there is flexibility in the work streams you will be assigned.

This is a full-time role, working 36 hours over a five-day week (Monday to Friday), between 8am and 7pm. The core hours are 10am-12pm and 2pm-4pm, with a lunch break ranging from 30 to 60 minutes between 12pm and 2pm. While the role allows for hybrid working, you will be required to work from Hounslow House one day a week, which is conveniently located near Hounslow Central on the Piccadilly line.

Key Responsibilities:

Investigating PCN disputes and making decisions based on agreed procedures and council policies
Ensuring that daily quality and quantity performance standards are met or exceeded
Maintaining accuracy and compliance with relevant quality, policy, and legislative standards in all correspondence
Collaborating with the Traffic Enforcement Centre, County Courts, and Legal Services to handle Witness Statements/Statutory Declarations promptly
Assisting with other duties as required to ensure the smooth running of the officeDesired Skills:

Demonstrated experience in investigating PCN issues and letter writing
Self-motivated with a strong work ethic
Flexible work practises with a professional 'can do' attitudeRequirements:

Must have at least 6 months of experience in a similar role within a local authorityThis is an exciting opportunity to join a supportive and dynamic team, contributing to the smooth operations of our client's organisation. If you have the required skills and experience, we look forward to receiving your application.

Note: Due to the high volume of applications, we regret that we are unable to respond to all candidates. If you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

  • Customer Service Controller and Car Park Attendant

    7 months ago

    Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Controller and Car Park Attendant - Heathrow Airport - full-time night shift only - permanent - **£28,030.40 per annum** Do you have excellent Customer Service skills? Do you have experience in a customer facing environment? If you answered yes, then we would love to hear from you! APCOA are currently looking for a...

  • Environmental Enforcement Officer

    6 months ago

    Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Environmental Enforcement Officer - Hounslow - Full-Time; 42.5 hours per week - **£13 per hour / £28,730 per annum** **FULL UK DRIVING LICENCE REQUIRED** - Do you enjoy working outdoors?_ - Do you care about the environment, neighbourhood and helping the public?_ - Do you have a Full Clean UK driving licence?_ - Do you have excellent...

  • Environmental Enforcement Officer

    6 months ago

    Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Environmental Enforcement Officer - Hounslow - **£13 per hour / £27,040 per annum** **FULL UK DRIVING LICENCE REQUIRED** - Do you enjoy working outdoors?_ - Do you care about the environment, neighbourhood and helping the public?_ - Do you have a Full Clean UK driving licence?_ - Do you have excellent customer service skills and enjoy...

  • Environmental Enforcement Officer

    7 months ago

    Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Environmental Enforcement Officer - Hounslow - Full-Time - **£13.50 per hour / £29,835 per annum** **FULL UK DRIVING LICENCE REQUIRED** - Do you enjoy working outdoors?_ - Do you care about the environment, neighbourhood and helping the public?_ - Do you have a Full Clean UK driving licence?_ - Do you have excellent customer service skills...

  • Customer Service Controller

    7 months ago

    Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Controller - Heathrow Airport - full-time - permanent - **£28,030.40 per annum** Do you have excellent Customer Service skills? Do you have experience in a customer facing environment? If you answered yes, then we would love to hear from you! APCOA are currently looking for a Customer Service Controller to work as part of...

  • Customer Service Controller

    6 months ago

    Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Controller - Heathrow Airport - full-time night shift only - permanent -** **£28,030.40 per annum** Do you have excellent Customer Service skills? Do you have experience in a customer facing environment? If you answered yes, then we would love to hear from you! APCOA are currently looking for a Customer Service Controller...

  • Meet and Greet Driver

    7 months ago

    Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Driver - Valet - Heathrow Airport - £11.95 per hour - full-time night-shifts** Do you have driving experience? Do you pride yourself on excellent customer service? Would you like to work at Heathrow? If you answered yes to the above questions, then we may just have the role you have been looking for! An exciting opportunity has arisen for...

  • Meet and Greet Driver

    7 months ago

    Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Driver - Valet - Heathrow Airport - £11.95 per hour - full-time** Do you have driving experience? Do you pride yourself on excellent customer service? Would you like to work at Heathrow? If you answered yes to the above questions, then we may just have the role you have been looking for! An exciting opportunity has arisen for a **Meet and...

  • Security Officer

    6 months ago

    Hounslow, United Kingdom KK Recruitment Ltd Full time

    **About us** KK Recruitment Ltd is a recruitment company in London. We are professional, agile and customer-centric. Our work environment includes: - Modern office setting - Food provided - Growth opportunities - Safe work environment **Join Our Security Team!** Are you looking to be a vital part of ensuring the safety and security of a global company...

  • Classroom Support Officer

    3 days ago

    Hounslow, Greater London, United Kingdom EdEx Full time

    EdEx is looking for a Classroom Support Officer to join our team, working closely with lead teachers and supporting students with special educational needs.This is a full-time position starting in September 2024, located within the borough of Hounslow. The ideal candidate will have a strong academic background, including A Levels and GCSEs, and a passion for...

  • Vetting Officer

    6 months ago

    Hounslow, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Vetting Officer** **REPORTING TO: Vetting Operations Manager** **LOCATION: WBC3- London Heathrow Airport plus regional airports including Gatwick, Stansted, and Bristol** **CONTRACT: FTC - 8 Months** **SALARY: Competitive** **ROLE OVERVIEW AND PURPOSE** **This position is a Monday to Friday in the office - 40 hours per...

  • Ukvi T4 Compliance and Authorizing Officer

    6 months ago

    Hounslow, United Kingdom The London College Full time

    The position holder will report to the Academic Registrar but will also work across individual departments as may be required. : - Supporting the admissions and recruitment office and student recruiting agents with training and best practices related to UKVI expectations. - supporting the admissions team with CAS allocation and interviews as may be...

  • Vetting Officer

    6 months ago

    Hounslow, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Vetting Officer** **REPORTING TO: Vetting Operations Manager** **LOCATION: WBC2- London Heathrow Airport plus regional airports including Gatwick, Stansted, and Bristol** **CONTRACT: FTC - 8 Months** **SALARY: Competitive** **ROLE OVERVIEW AND PURPOSE** **This position is a Monday to Friday - 40 hours per week (core...

  • Electrical Supervisor

    6 months ago

    Hounslow, United Kingdom Clements Young Ltd Full time

    Clements Young are looking to recruit Electrical Supervisors (Nights and Days) to join us on a huge overhaul project at Heathrow Airport. IPAF is not required to start, but will be needed eventually. There is also the choice of working days or nights on this project. Applicants must have the following - Gold / Black JIB Card - SSSTS - Experience of working...

  • Cargo Office Agent

    7 months ago

    Hounslow, United Kingdom Premier Work Support Full time

    Premier Work Support have fantastic and exciting opportunities for permanent **Cargo Office Operatives** for one of our prestigious clients based in Heathrow. The purpose of this role will be to provide and maintain a high level of customer service for Cargo Operations in line with company and airline requirements. **Some of the duties and responsibilities...

  • Educational Behaviour Support Officer

    1 month ago

    Hounslow, United Kingdom Protocol Education Full time

    Educational Behaviour Support Officer  Full Time The Educational Behaviour Support Officer primarily supports the Access & Inclusion Team, overseeing the Internal Exclusion Centre and Year Group Student & Family Workers. Key aspects of this role include working closely with students facing behavioural, attendance, and social challenges. Applicants must...

  • Web Designer

    6 months ago

    Hounslow, United Kingdom RJ Software Solutions Ltd Full time

    Job Overview: We are seeking a talented and creative Web Designer to join our team. As a Web Designer, you will be responsible for designing and developing visually appealing and user-friendly websites. You will work closely with our clients to understand their needs and translate them into effective design solutions. This is an exciting opportunity to...

  • Health and Wellbeing Officer

    7 months ago

    Hounslow, United Kingdom Lampton Leisure Full time

    Job Advert **Health and Wellbeing Officer** **£29,700** **Permanent, full-time** **Hounslow** **About Lampton Group** Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. Our companies represent a bold,...

  • Plumbers Mate

    6 months ago

    Hounslow, United Kingdom Clements Young Ltd Full time

    Clements Young are looking to recruit Plumbers Mates (Must have Skills Card) to join us on a huge overhaul project at Heathrow Airport. IPAF is not essential but would be preferred. There is also the choice of working days or nights on this project too. Even if you are working on a site right now, if the work involved on this project is appealing to you, it...

  • Electricians Mate

    6 months ago

    Hounslow, United Kingdom Clements Young Ltd Full time

    Clements Young are looking to recruit Electricians Mates (Must have ECS) to join us on a huge overhaul project at Heathrow Airport. IPAF is not essential but would be preferred. There is also the choice of working days or nights on this project too. Even if you are working on a site right now, if the work involved on this project is appealing to you, it is...