Customer Service Advisor

7 days ago


Newcastle under Lyme, United Kingdom CV-Library Full time

Customer Service Advisor needed for our client based in Newcastle, Stoke on Trent.

You will be a critical part of the eCommerce Team, reporting into the eCommerce Manager.

Your responsibilities will include:

* Answering customer queries across all marketplaces (website, Amazon, eBay, etc.)

* Responding to customer enquiries across social media platforms

* Managing accounts for customers such as changing personal details, placing manual orders.

* Liaising with the Warehouse team to ensure all orders are processed in a timely manner.

* Managing customer returns and liaising with Quality & Product teams to ensure optimum outcomes.

* Ensuring courier collections take place daily and amending the schedule during busier periods.

* Communicating with the Marketing team to understand upcoming B2C campaigns and plan workload accordingly, as well as working within brand guidelines.

The ideal candidate will have:

* Excellent Customer service experience

* Good communication skills

* Strong IT skills

* An ability to work as part of and alongside multiple teams

* An ability to work under pressure and manage stress

* Customer focused and results-orientated

* The ability to make decisions on the correct process to ensure customer satisfaction, while considering the needs of the business



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