Graduate Service Desk Technician

7 days ago

Hoddesdon, United Kingdom CV-Library Full time

VolkerWessels UK is a market leading contracting group of five closely linked businesses.

We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

Start your IT career with VolkerWessels We're looking for an enthusiastic Graduate ICT Service Desk Technician to join our ICT team and support over 2,000+ users across more than 100 locations. If you're a recent graduate passionate about IT, troubleshooting, and exceptional customer service, this role could be the perfect fit.

What You'll Be Doing:

Level 1 Support: Deliver telephone-based Level 1 support focusing on achieving first-time fixes wherever possible.
Customer Assistance: Provide on-the-spot assistance to visitors at head office with their IT queries.
ServiceDesk Management: Log and manage all requests in the ServiceDesk system, keeping records up-to-date and tracking daily progress. Take ownership of tickets from start to finish.
Escalation Support: When required, escalate cases with comprehensive documentation to ensure a seamless handover and swift resolution.
Proactive Customer Service: Deliver outstanding customer-focused support with a 'can do' attitude, ensuring each user feels valued and supported.About you

Technical Know-How: A strong understanding of Microsoft Office 365, Windows 10 & 11, and Android devices.
Troubleshooting Skills: Diagnosing and resolving hardware and network connectivity issues effectively.
Customer-Focused Attitude: Polite, solutions-driven, and dedicated to delivering a positive user experience.
Clear Communication: Strong communication skills, able to accurately document and track requests.If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.

Why work with us?

VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

Competitive salary
Competitive annual leave and an additional day off on your birthday
Private medical care
Pension
Life Assurance
Cycle to Work scheme
Shopping and restaurants vouchers, rewards, and discounts
Training and development opportunities-comprehensive skills-based training
Family friendly polices including enhanced maternity benefits
Employee Assistance programme
Mental health, physical health, and financial support
24/7 Virtual GP serviceFairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all

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