Customer Service Advisor

2 weeks ago

York Place, United Kingdom CV-Library Full time

Job Title: Regional Customer Service Officer

Job Reference: WW-CS-RCSO

Salary: £24,000 per year (Grade 1)

Location: Edinburgh

Hours: 37 hours per week, Mon-Fri (Standard office hours: (Apply online only) on a shift rotation)

Holiday: 25 days annual leave + 9 public holidays

Job Purpose:

To manage all customer enquiries, ensuring service levels are met in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Key Responsibilities:

Manage Incoming Customer Enquiries:

Resolve all customer enquiries, focusing on "right first time" resolution.

Provide relevant advice and make referrals to third parties when needed.

Maintain up-to-date knowledge of energy efficiency measures available.

Meet individual performance targets and provide excellent customer service.

Handle Exceptions to Customer Journey:

Identify and resolve delays or issues in the customer journey.

Build relationships with local third parties and liaise with subcontractors to smooth customer journeys, especially in cases of delays to installations.

Provide face-to-face support for customers with communication challenges when required.

Suggest improvements to service delivery and the overall customer experience.

Support Complaints & Appeals:

Handle customer complaints and appeals, ensuring compliance with SLAs.
Act as a key contact for complaints assigned by the Customer Manager or Senior Customer Service Officer.

Key Contacts:

Home Energy Scotland

Energy Saving Trust

Installation Companies

General Terms & Conditions:

No overtime payments for this role.

A Disclosure Scotland check may be required.
Employment may be terminated based on the results of the check.

Responsibilities may be reviewed and modified in consultation with line management.

This position does not involve line management duties.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

  • Customer Service Advisor

    2 weeks ago

    York Place, United Kingdom CV-Library Full time

    Customer Service Advisor - Call Centre Pertemps are delighted to be recruiting for our public sector organisation in central Edinburgh for a number of Customer Service Advisors on a temporary basis. Position: Customer Service Advisor Location: Edinburgh City Centre Hours: Monday - Friday, (Apply online only) Duration: Until January 2025 Pay: £13.48...

  • Customer Service Advisor

    2 days ago

    York Place, United Kingdom Pertemps Edinburgh Full time

    Customer Service Advisor - Call CentrePertemps are delighted to be recruiting for our public sector organisation in central Edinburgh for a number of Customer Service Advisors on a temporary basis.Position: Customer Service AdvisorLocation: Edinburgh City CentreHours: Monday - Friday, (Apply online only)Duration: Until January 2025Pay: £13.48 per...

  • Customer Service Advisor

    1 month ago

    York Place, United Kingdom CV-Library Full time

    Brand-new permanent customer care opportunity! Monday - Friday, 9am - 5pm Easily accessible city centre location Excellent benefits and small friendly team working environment! A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre, providing the highest...

  • Customer Service Advisor

    1 month ago

    York Place, United Kingdom CV-Library Full time

    Brand-new customer care opportunity to start early November! 12 month fixed term contract Monday - Friday, 9am - 5pm Easily accessible city centre location Excellent benefits and small friendly team working environment! A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional...

  • Customer Service Advisor

    3 weeks ago

    York Place, United Kingdom CV-Library Full time

    Permanent Customer Care opportunity to start December! Monday - Friday, 9am - 5pm Easily accessible city centre location Excellent benefits and small friendly team working environment! A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre, providing the highest...

  • Customer Service Advisor

    2 weeks ago

    York Place, United Kingdom CV-Library Full time

    Would you like to work for a company who truly believes in what they do? And where helping is more important than profits? If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you. Our client is committed to tackling fuel...

  • Customer Service Advisor

    2 weeks ago

    York Place, United Kingdom CV-Library Full time

    Would you like to work for a company who truly believes in what they do? And where helping is more important than profits? If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you. Our client is committed to tackling fuel...

  • Customer Service Advisor

    2 days ago

    York Place, United Kingdom Search Full time

    Would you like to work for a company who truly believes in what they do?And where helping is more important than profits?If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you.Our client is committed to tackling fuel poverty and...

  • Customer Service Advisor

    2 days ago

    York Place, United Kingdom Search Full time

    Job Title: Regional Customer Service OfficerJob Reference: WW-CS-RCSOSalary: £24,000 per year (Grade 1)Location: EdinburghHours: 37 hours per week, Mon-Fri (Standard office hours: (Apply online only) on a shift rotation)Holiday: 25 days annual leave + 9 public holidaysJob Purpose:To manage all customer enquiries, ensuring service levels are met in line with...

  • Customer Service Advisor

    5 months ago

    York, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in York! - Working for a reputable business within the IT Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in York to work for a reputable business within the IT Sector! This would be an extremely exciting opportunity for...

  • Customer Service Advisor

    6 months ago

    York, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in York! - No experience required full training would be provided! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in York to work for a reputable manufacturing business! This would be an excellent opportunity for someone...

  • Customer Service Advisor

    6 months ago

    York, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in York! - Working for a reputable business within the Non for Profit Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Non for Profit Sector! This would be an excellent...

  • Customer Service Advisor

    2 months ago

    York, United Kingdom CV-Library Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in York to work for a reputable growing materials supplier. This would be an excellent opportunity for someone experienced within customer services to join a business that are going through some exciting changes and plans for the business! Client Details Page...

  • Customer Service Advisor

    5 months ago

    York, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in York is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UKs leading provider of Community Equipment Services, we deliver...

  • Customer Service Advisor

    3 weeks ago

    York, United Kingdom CV-Library Full time

    Customer Service Advisor - FTC We are looking for a Customer Service Advisor to work for an award winning companyin York on a full time, 12 month fixed term contract within this friendly and dynamic team. * Issuing booking confirmations to the customer ensuring all details contained are correct & building relationships with customers. * Contacting...

  • Customer Service Advisor

    2 days ago

    York, United Kingdom One to One Recruitment Full time

    Customer Service Advisor - FTCWe are looking for a Customer Service Advisor to work for an award winning companyin York on a full time, 12 month fixed term contract within this friendly and dynamic team. * Issuing booking confirmations to the customer ensuring all details contained are correct & building relationships with customers. * Contacting customers...

  • Customer Service Advisor

    5 months ago

    York, United Kingdom Business Waste Full time

    **Position: Customer Service Advisor** We’re looking for a confident and ambitious Customer Service Advisor to join our growing business. The role is in our fast-paced customer service team, responsible for managing daily inbound customer and supplier enquiries. You’ll work to maintain our reputation for great customer service for our existing customers...

  • Customer Service Advisor

    5 months ago

    York, United Kingdom Business Waste Full time

    **Position: Customer Service Advisor** We’re looking for a confident and ambitious Customer Service Advisor to join our growing business. The role is in our fast-paced customer service team, responsible for managing daily inbound customer and supplier enquiries. You’ll work to maintain our reputation for great customer service for our existing customers...

  • Hungarian Speaking Customer Service

    2 months ago

    York Place, United Kingdom CV-Library Full time

    Hungarian Customer Service Full Time Temp to Perm Edinburgh Hybrid £25,000 Are you a skilled Customer Service Advisor seeking a fresh opportunity? Are you interested in working for a dynamic company with flexible work-from-home options in Edinburgh? Are you fluent in Hungarian? This leading global client offers a chance to advance your career with a...

  • Turkish Speaking Customer Service

    2 months ago

    York Place, United Kingdom CV-Library Full time

    Turkish Customer Service Full Time Temp to Perm Edinburgh Hybrid £25,000 Are you a skilled Customer Service Advisor seeking a fresh opportunity? Are you interested in working for a dynamic company with flexible work-from-home options in Edinburgh? Are you fluent in Turkish? This leading global client offers a chance to advance your career with a...