Customer Service Advisor – Out of Hours

24 hours ago


Valley Greater London, United Kingdom CV-Library Full time

Permanent – Part Time

(3 days out of 7) to include 1 shift working a Saturday or Sunday from 12am to 8am from home and the other 2 shifts will be from 4pm to 12am from office based in Chingford (London)

We are looking to recruit a Customer Service Advisor to join our Out of Hours Team at our Osprey House Hub in Chingford, London.

About the Role

Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have previous experience workingin a customer service out of hours role, along with good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.

Benefits

* Profit Share Discretionary Annual Bonus Scheme

* 26 Days Holiday & Bank Hols

* Enhanced Pension Plan

* Healthcare Cash Plan (24hr GP, dental)

* Life Assurance & Accident Cover

* Share Save

* Enhanced Maternity & Paternity Pay

* Work Perks Discounts & Vouchers

* Buy & Sell Holiday

* Flexible Working & Flexible Bank Holidays

* Cycle to Work

* Volunteering (2 days paid)

* Learning & Development Opportunities

* Extensive Wellbeing Support, including EAP

* Loyalty & Values Awards

* Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application



  • London, United Kingdom Morgan Sindall Property Services Full time

    24 Hours Per Week - x 3 8 Hour Shifts _ - 4pm - 12am Monday_ - 4pm - 12am Friday_ - 12pm - 8pm Saturday _ - 3 Days on from 7 - which will be fixed_ We are looking to recruit two Customer Service Advisors to join our Out of Hours Team at our Osprey House Hub in London. **About the Role** Joining our team, you’ll be responsible for liaising with clients,...


  • London, United Kingdom Campus Living Villages Full time

    **Job Title: Customer Service Advisor (Out of Hours)** **Location: Prince Consort Village, 230 Goldhawk Road, London, W12 9PL** **Salary: £24,570** **Hours of Work: 42 Hours (Working on a 4 on, 4 off basis, between 8pm and 8am)** **Why should you join?** As a leading global student accommodation provider, we are home to over 11,000 students in the UK...


  • Valley, Greater London, United Kingdom CV-Library Full time

    Permanent Part Time - 20 hours per week (Monday, Wednesday and Friday 11:00 - 20:00) We looking to recruit a Customer Service Advisor to join our Waltham Forest Contract based from our Osprey House Office (E4 8TD) About the Role Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and...


  • Valley, Greater London, United Kingdom Morgan Sindall Property Services Full time

    Permanent Part Time - 20 hours per week (Monday, Wednesday and Friday 11:00 - 20:00)We looking to recruit a Customer Service Advisor to join our Waltham Forest Contract based from our Osprey House Office (E4 8TD)About the RoleJoining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors...


  • Valley, Greater London, United Kingdom CV-Library Full time

    Permanent – Full Time We are looking to recruit a Customer Service Advisor to join our Customer Team at our Osprey House Hub in Chingford, London. About the Roles Using our contact centre script and system diagnosis tool, you’ll be responsible for responding to a high volume of calls and emails, liaising with clients and capturing their...


  • London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • London, United Kingdom Netbox Recruitment Full time

    Customer Service Advisor **Salary**: £22,000-£25,000 Location Orpington Hours: Monday - Thursday 8:45am-5:30pm Friday 8:45am - 5pm My exclusive client based in Orpington is looking to recruit a Customer Service Advisor into their Customer Success Team. You will be joining a well-developed company where retention is so high people haven't left for over...


  • London, United Kingdom Novax Recruitment Ltd Full time

    Customer Services Advisor Islington £23 per hour (umbrella) Full Time Contract ( 3 months ) Novax Recruitment is actively seeking a Customer Services Advisor in Islington. This is a contract without a scope for extension working full time hours. The job: - To ensure complaints are dealt with and responded to within time frames and monthly targets are...

  • Parts Advisor

    5 months ago


    Valley, United Kingdom Bell Truck and Van Full time

    A fantastic opportunity has become available we are now recruiting for a Parts Advisor to join our team at Billingham. Here at Bell Truck and Van we all strive to be the absolute best and offer our customers the highest level of service. As well as having great people skills, you will need to be a proven team player, you will represent the company in a...


  • London, United Kingdom Black & White Full time

    197 - London - Permanent - £29,000 - £31,000 Ever wanted to work for a business that puts its people first when it comes to their development? Our rapidly growing client is looking to bring in an experienced Customer Service Advisor to take on a highly rewarding role speaking with existing customers. If the above sounds like you read on! If you are not,...


  • Greater Manchester, United Kingdom Interaction Recruitment Full time

    **£10.42 per hour (increasing to £11.25 after successful 12 week probation)** **Must be fully flexible Monday to Sunday 6am-11.30pm** **35 hours per week with optional overtime (please note there will be 4 weeks of paid training at 35 hours per week - this will be during the daytime)** **Based in Manchester (Media City)** We are currently recruiting...


  • London, United Kingdom Housing Hand Full time

    **Customer Experience Advisor (CSA) - Your Role** **Job Role**:Customer Experience Advisor **Contract Type**:Permanent **Salary**: £24,500, OTE £30,000 **Working Hours**: Monday to Friday - 9am - 18.00pm (40 hours per week, 1 hour lunch) Hybrid working 2-3 days office based and remainder a home Weekend and bank holiday working...


  • London, United Kingdom Housing Hand Full time

    **Customer Experience Advisor (CSA) - Your Role** **Job Role**:Customer Experience Advisor **Contract Type**:Permanent **Salary**: £24,500, OTE £30,000 **Working Hours**: Monday to Friday - 9am - 18.00pm (40 hours per week, 1 hour lunch) Hybrid working 2-3 days office based and remainder a home Weekend and bank holiday working...


  • London, United Kingdom tower Hamlets Full time

    Back **Customer Services Advisor**: **Can you deliver Excellence?**: **Customer Services Advisors for the Corporate Contact Centre** Tower Hamlets Council is transforming the way services are delivered to make them more consistent, more accessible, and capable of meeting the changing needs of our customers. We are currently recruiting for 3 part-time...


  • London, United Kingdom tower Hamlets Full time

    Back **Customer Service Advisor**: **Can you deliver excellence?** **Customer Services Advisors for Residents’ Hub** Tower Hamlets Council is transforming the way services are delivered to make them more consistent, more accessible, and capable of meeting the changing needs of our customers. We have set up and developed a number of Residents’ Hubs...


  • London, United Kingdom GLL Full time

    GLL is looking for a **Customer Service Advisor** to join our **Customer Service Centre** Team based in our **Woolwich, Royal Arsenal office**. GLL Customer Service Advisors go the extra mile to delight customers, always striving for the highest standard of first-contact resolution and quality assurance. To succeed as a Customer Service Advisor at GLL, you...


  • London, United Kingdom Residential Management Group Full time

    Customer Service Advisor - Full Time Permanent - 37.5 hours **Salary**: £23,000 Monday - Friday 9am to 5.30pm Location: Westminster, London, SW1P 1AF (This role is fully office based) RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in the...


  • London, United Kingdom Residential Management Group Full time

    Customer Service Advisor - Full Time Permanent - 37.5 hours **Salary**: £23,382.71 Monday - Friday 9am to 5.30pm Location: Westminster, London, SW1P 1AF (This role is fully office based) RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in...


  • London, United Kingdom Out & Out Original Limited Full time

    **ABOUT THE COMPANY** At Out & Out Original, we work with exceptional designers and talented design companies to bring you beautifully crafted furniture and accessories for the British home! From modern sofas and handmade breakfast bar stools to wicker garden furniture and retro side tables, Out & Out Original provides contemporary designs for eclectic...