Customer Support Manager
2 months ago
Customer Support Manager - SaaS - Bournemouth / Hybrid - Competitive Salary & Benefits
We’re on the hunt for a highly motivated, energetic and client focused Customer / Client Support Manager, with experience in a SaaS or business information organisation, to join a fantastic company as their Customer Support Manager.
Joining an ambitious and successful organisation, the Customer Support Manager will lead client support teams based in both Bournemouth and Newcastle, so the flexibility and ability to travel between the two offices is required.
We’re looking for someone strategic and business minded, yet with a highly personable nature and the experience to mentor and develop your teams to ensure client satisfaction and qualitative and quantitative targets are exceeded. You will be responsible for shaping the strategy and delivery of client care, so experience of strategic planning would be highly beneficial.
What’s on offer:
This is a fantastic opportunity to join a highly successful organisation. Our client is offering a competitive basic salary and a great benefits package which includes 25 days annual leave (plus your birthday day off), pension, life assurance and income protection, employee assistance programme, learning and development opportunities - and more
Location: for this role, you could be based near Bournemouth or Newcastle, with frequent travel between the UK offices. Hybrid working is available with 3-4 days in the office per week.
Key responsibilities as the Customer Support Manager will include:
* Improving client retention through excellent customer service experience
* Developing and maintaining proactive client processes, onboarding and training to maximise client satisfaction at all times
* Managing client issues and following problems through to resolution
* Developing client service procedures, policies and standards
* Managing teams in different locations and ensuring excellent standards of support are maintained
* Recruiting, mentoring and developing team members
* Managing all records and documenting all customer service actions and discussions
* Managing budgets
And more.
What we’re looking for:
* Proven experience in similar Customer Support / Service Manager, ideally in a SaaS or Business Information organisation
* Strong management skills and knowledge of management methods and techniques
* Ability to mentor and train team members to ensure excellent standards of customer support are provided
* Ability to manage resources and utilise assets
* Proactive problem solver
* Experienced in using customer service software, databases and tools
* Strategic, professional and motivational team leader
* Professional, confident, proactive and flexible approach to work
* Results driven with strong client focus
* IT literate with excellent MS Office skills and experience of Salesforce
* Willingness to travel between UK&I offices
Interested in this Customer Support Manager opportunity?
If you have the skills and experience that we’re looking for, then we want to hear from you ASAP
Please ensure your CV showcases your full capabilities and experience and submit it, quoting ‘DH - Customer Support Manager
-
Customer Support Manager
3 weeks ago
Bournemouth, United Kingdom CV-Library Full timeTeamJobs are looking for a Customer Support Manager! The ideal candidate will be happy travelling to either the Bournemouth or Newcastle office on an occasional basis. About Our Client They are a global leader in delivering data-driven insights to the construction industry. As the construction industry faces evolving complexities and shifting priorities,...
-
Customer Support Manager
2 weeks ago
Bournemouth, United Kingdom Team Jobs Full timeTeamJobs are looking for a Customer Support Manager!The ideal candidate will be happy travelling to either the Bournemouth or Newcastle office on an occasional basis.About Our Client They are a global leader in delivering data-driven insights to the construction industry.As the construction industry faces evolving complexities and shifting priorities, they...
-
Customer Support Manager
2 days ago
Bournemouth, Bournemouth, United Kingdom Gama Aviation LLC Full timeAbout the RoleWe are seeking an organized and detail-oriented Business Support Administrator to join our team at Gama Aviation LLC. The successful candidate will be responsible for providing exceptional customer support, managing the reception area, and performing administrative tasks to ensure seamless day-to-day operations.**Key Responsibilities:**Operate...
-
Customer Success Manager
2 months ago
Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeCompany Insight:Privately owned Marketing Technology platform operating globally.Built by industry leaders for industry leaders!We’ve placed multiple people into this great business! They’re a great bunch!Great sales growth, which is why they need another CSM!The Solution:With a range of marketing automation and insight tools, the solution helps...
-
Customer Success Manager
2 months ago
Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeCompany Insight:Privately owned Marketing Technology platform operating globally.Built by industry leaders for industry leaders!We’ve placed multiple people into this great business! They’re a great bunch!Great sales growth, which is why they need another CSM!The Solution:With a range of marketing automation and insight tools, the solution helps...
-
Customer Success Manager
1 month ago
Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob Description Company Insight: Privately owned Marketing Technology platform operating globally. Built by industry leaders for industry leaders! We’ve placed multiple people into this great business! They’re a great bunch! Great sales growth, which is why they need another CSM! The Solution: With a range of marketing automation and insight tools,...
-
Customer Support Manager
3 days ago
Bournemouth, Bournemouth, United Kingdom Carousel Consultancy Ltd Full timeAbout the Opportunity:We are seeking a highly motivated and client-focused Customer / Client Support Manager to join our team at Carousel Consultancy Ltd.The ideal candidate will have experience in a SaaS or business information organisation and be able to lead client support teams based in the UK.
-
Senior Customer Support Manager
4 days ago
Bournemouth, Bournemouth, United Kingdom Carousel Consultancy Ltd Full timeAbout the RoleWe are seeking a highly motivated and strategic Senior Customer Support Manager to lead our client support teams based in Bournemouth and Newcastle. The ideal candidate will have experience in a SaaS or business information organisation and possess strong management skills, ability to mentor and train team members, and excellent problem-solving...
-
Customer Success Professional
1 month ago
Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob Title: Customer Success ManagerABR Talent is a specialist recruitment partner for start-up and scale-up SaaS businesses. We're currently supporting companies in the marketing technology sector with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.We're looking for a talented Customer Success Manager to join our team....
-
Customer Service Support
6 months ago
Bournemouth, United Kingdom Oyster Recruitment Full timeOur client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service SupportAdviser. This roletodeliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting time to join their team and to learn the capabilities of their...
-
Customer Support Operator
1 week ago
Bournemouth, United Kingdom The Work Shop Resourcing Ltd Full timeWe are seeking 1st Line Customer Support Operators to work for an exciting and fast growing organisation based in Bournemouth! Their industry-leading software platform serves businesses and their customers throughout the UK and Irelan, therefore they need someone who is positive, friendly and confident dealing with customers over the phone and on email, in...
-
Customer Support Operator
2 weeks ago
Bournemouth, United Kingdom CV-Library Full timeWe are seeking 1st Line Customer Support Operators to work for an exciting and fast growing organisation based in Bournemouth! Their industry-leading software platform serves businesses and their customers throughout the UK and Irelan, therefore they need someone who is positive, friendly and confident dealing with customers over the phone and on email, in...
-
Customer Support Operator
1 week ago
Bournemouth, United Kingdom The Work Shop Resourcing Ltd Full timeWe are seeking 1st Line Customer Support Operators to work for an exciting and fast growing organisation based in Bournemouth!Their industry-leading software platform serves businesses and their customers throughout the UK and Irelan, therefore they need someone who is positive, friendly and confident dealing with customers over the phone and on email, in...
-
Customer Support Advisor
7 months ago
Bournemouth, United Kingdom Colten Care Full time**Customer Support Advisor** **Salary: £33,600** **40 hours per week** **Introduction** We’re looking for an empathetic and driven **Customer Advisor** to join our team at **Avon Cliff (BH1 3PE) and Canford Chase (BH13 6EU) - **Access to your own vehicle is essential for this role.** You’ll ensure your homes maintain high levels of occupancy by...
-
Customer Support Engineer
1 week ago
Bournemouth, Bournemouth, United Kingdom Medstrom Full timeCustomer Support EngineerPoole, DorsetAbout the RoleWe are seeking a highly motivated Customer Support Engineer to provide exceptional customer service and support. The ideal candidate will have a strong focus on customer satisfaction and be able to work efficiently in a fast-paced environment.ResponsibilitiesProvide technical support to customersCarry out...
-
Customer Support Team Lead
5 days ago
Bournemouth, Bournemouth, United Kingdom Carousel Consultancy Ltd Full time**Job Title:** Customer Support Team LeadWe are seeking an experienced Customer Support Team Lead to join our team at Carousel Consultancy Ltd. As a strategic and business-minded individual, you will lead client support teams based in the UK and drive customer satisfaction through excellent service delivery.This is an exciting opportunity to shape the...
-
It Support Engineer
4 weeks ago
Bournemouth, United Kingdom Lucid Support Services Ltd Full timeIT Support Engineer – Bournemouth – 3 Months – Inside IR35 Job description Provide effective IT support to all clients both onsite and remotely.Troubleshoot system and network problems, diagnosing and solving hardware or software faults.Supporting and maintaining Microsoft 365 (Including Azure AD and Intune) Monitor and maintain computer systems and...
-
UK Customer Support Specialist
2 months ago
Bournemouth, Bournemouth, United Kingdom beBee Professionals Full time £22,000 - £28,000UK Customer Support Specialist sought by beBee Professionals to provide top-notch customer service and support.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate product information and support.Process customer orders and manage account details.Keep records of customer interactions and follow-up tasks.Collaborate...
-
Summer Customer Support Coordinator
6 months ago
Bournemouth, United Kingdom EF Language School Full timeSUMMARY: - Assists with the smooth running of the Customer Support department ensuring excellent customer service and satisfaction - Holiday entitlement 20 days per annum pro rata - Reporting to the Customer Support Manager **CORE SKILLS**: - Highly motivated, energetic, positive - Excellent customer service skills - Excellent communication & people...
-
Customer Support Specialist
4 days ago
Bournemouth, Bournemouth, United Kingdom Medstrom Full timeJob Title: Service TechnicianAbout Us:At Medstrom, we pride ourselves on being a customer-centric company that values employee and customer satisfaction. Our dynamic team thrives in an environment where innovation meets proven solutions.Key Responsibilities:Deliver exceptional customer service and supportMaintain a high level of professionalism and...