IT Technical Support Consultant

2 weeks ago

Horsforth, United Kingdom CV-Library Full time

IT Technical Support Consultant – Leeds
We are supporting our client, a global organisation specialising in Consultancy Services to the natural resources, infrastructure, and property markets worldwide, who due to expansion of their Technical Support provision, are looking to recruit a Technical Support Consultant to work within their globally distributed IT team, to provide IT technical support from their Leeds office to all their users across the global business.

Essential Skills:
Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 & 11 Enterprise, MS365 including Exchange online, Office, Endpoint manager, etc.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Responsibilities will include:

Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds.
Support of the IT environment, including servers, systems, networks, and other devices
To assist on various projects and upgrades to meet business’s goals.
Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals.
Monitor daily backups, manage asset database, and control software register.
Build positive working relationships with the business. Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities).
 
Core Technical Experience:

All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support.
Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
Hands-on experience of LAN, WAN and VPN, troubleshooting and support
Proven track record of working in a support environment supporting multiple users across multiple locations.
Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Antivirus (MS Defender), Veritas BackupExec, etc.
Ability to support a wide range of desktop applications.
Deploying image / software through Intune/SCCM
Experience of ITIL based call management system, e.g., FreshService
Basic understanding of managing hardware and software assets and control software register.  Core Behavioural Skills:

Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
Team-player.
Analytically minded, able to break down and understand information.
Must be comfortable with working in a fast-moving, dynamic environment.
Strongly customer-focused, used to providing support to demanding users.
Good organisational skills, used to managing and prioritising own workload.
Ability to report on progress, timescales, outstanding and completed activities. Salary: c£28K - £32K DOE 
Fully office based

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