Housing Professional
2 weeks ago
Repairs Resolution Officer
Southwark
Contract
£19.11 per hour
Our client is looking for two experienced Repairs Resolution Officer.
To undertake members enquiry and complaints investigations and draft responses on behalf of residents.
3 days in office, 2 days WFH. based in Peckham
must have complaints and repairs experience
Knowledge, including educational qualifications:
1. Understanding of mechanisms for dispute resolution and systems of redress within the local government setting.
2. Knowledge of the role of local authorities in delivering services.
3. Knowledge and understanding of complaints processes.
Experience:
4. Experience of repairs and maintenance service delivery.
5. Experience of responding to correspondence and drafting reports.
6. Experience of work co-operatively in a team.
7. A record of communicating effectively with customers and at all levels of the organisation.
8. A record of achievement in supporting project management delivery in an environment of interdependent projects.
9. Supporting the implementation of change.
10. Planning and prioritising own workloads to achieve tasks within a tight deadline.
11. Experience of working in a service orientated sector where service excellence is paramount.
1.1 To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage ‘right first time’ service delivery.
1.2 To investigate and respond to Stage 1 complaints made under the Council’s Corporate Complaints process and Member enquiries.
1.3 To carry out investigations in line with the Council’s overall vision, values and strategic aims, ensuring that excellent customer service is delivered.
1.4 To have direct contact with customers in the provision of a front line complaint service. Deal with general customer queries and complex enquiries, and resolve any form of customer dissatisfaction.
1.5 Work with the council’s contractors to provide an excellent repair service, by arranging repairs and monitoring to completion at required standard.
1.6 Deliver specific elements of projects eg. work packages, and being wholly accountable for the quality and timelines of the products.
1.7 Create and manage project plans and other project documentation such as risk and issues logs.
1.8 Manage the budgets for allocated small projects.
1.9 Support Repairs Resolution Manager with the creation of project plans and other control tools, including the identification of interdependencies.
1.10 Provide guidance support and advice on the conduct of individual cases to administrative staff.
PLEASE ONLY apply if you have the necessary skills, experience and expertise.
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
-
Housing Professional
1 week ago
Southwark, United Kingdom Colbern Limited Full timeAssistant Housing Choice Officer Southwark Contract £16.39 per hour Our client is looking for an experienced Assistant Housing Choice Officer. The purpose of this position is to provide administrative support to housing choice team as well as carry out initial assessments and provide advice to vulnerable residents in housing need. Knowledge of Part VI...
-
Housing Professional
2 weeks ago
Southwark, United Kingdom CV-Library Full timeAssistant Housing Choice Officer Southwark Contract £16.39 per hour Our client is looking for an experienced Assistant Housing Choice Officer. The purpose of this position is to provide administrative support to housing choice team as well as carry out initial assessments and provide advice to vulnerable residents in housing need. Knowledge of Part...
-
Housing Application Officer
2 months ago
Southwark, United Kingdom CV-Library Full timeMy client is seeking a dedicated Housing Applications Officer to join their Housing Needs and Support division. This role is crucial in ensuring that service users have access to affordable housing through the Homesearch bidding scheme. You will be responsible for processing housing applications, verifying documentation, and providing guidance on housing...
-
Housing Disrepair Coordinator
6 months ago
Southwark, United Kingdom 4Social Work and Public Sector Staffing Full time4Recruitment Services are seeking a Housing Disrepair Coordinator to assist our housing association client. Our client owns and manages more than 100,000 homes across London and surrounding counties. The client aims to provide continuous improvement, and finding better and more efficient ways to deliver excellent services and respond to the challenges the...
-
Private Sector Housing Officer
6 months ago
Southwark, United Kingdom Fox Morris Group Full timeHYBRID WORKING Fox Morris are working with Southwark Council in relations to finding a Private Sector Housing Officer to start work ASAP! **Responsibilities** - Provide management support. - Support in maintaining continious professional development - Carry out HHSRS assessments and enforcement. - Experience in civil penalities and criminal posecutions....
-
Housing Repairs Customer Service Officer
6 months ago
Southwark, United Kingdom Fox Morris Group Full timeHYBRID WORKING Fox Morris are working with Southwark Council in relations to finding a **Housing Repairs Customer Service Officer** to start work ASAP! **Responsibilities** **- To provide and promote a professional, high quality, front line customer focused service to all callers, processing information in response to enquiries, concerns or requests for...
-
FInance Professional
4 weeks ago
Southwark, United Kingdom CV-Library Full timeIncome Officer Southwark Contract £19.11 per hour Our client is looking for an experienced Income Officer. The role will be in the office, but can be negotiated · Negotiate arrangements with tenants · Support vulnerable tenants · Escalate cases through the escalation process · Contact tenants via phone, e-mail and letter...
-
Senior Housing Application Officer
4 weeks ago
Southwark, United Kingdom Southwark Council Full timeThe role The Rehousing team is seeking a Housing Applications Senior Officer. The Housing Applications Senior officer will have a broad understanding of Housing solutions including, carrying out assessments of need and making decisions on applications and working with partner agencies to widen access to housing and promote alternative housing options for...
-
Housing Paralegal
1 week ago
Southwark, London, South East London, United Kingdom Law Staff Legal Recruitment Ltd Full timeOur client is looking for an enthusiastic Housing Paralegal with a sharp eye for detail, confidence to work both independently and collaboratively, and strong organisational skills to thrive in a dynamic environment. If you’re passionate about social justice, dedicated to advocating for vulnerable clients, and committed to ensuring access to justice, this...
-
Housing Paralegal
1 month ago
Southwark, London, South East London, United Kingdom Law Staff Legal Recruitment Ltd Full timeOur client is looking for an enthusiastic Housing Paralegal with a sharp eye for detail, confidence to work both independently and collaboratively, and strong organisational skills to thrive in a dynamic environment. If you’re passionate about social justice, dedicated to advocating for vulnerable clients, and committed to ensuring access to justice, this...
-
Senior Housing Application Officer
4 weeks ago
london (southwark), United Kingdom Southwark Council Full timeThe role The Rehousing team is seeking a Housing Applications Senior Officer. The Housing Applications Senior officer will have a broad understanding of Housing solutions including, carrying out assessments of need and making decisions on applications and working with partner agencies to widen access to housing and promote alternative housing options for...
-
Care Professional for Home and Community Support
3 weeks ago
Southwark, Greater London, United Kingdom Agincare Full timeJob SummaryWe are seeking a dedicated Care Assistant to join our team at Bluegrove House Care Home in Peckham, London.About the RoleIn this rewarding position, you will provide high-quality care and support to our residents, enabling them to live independently and maintain their dignity.Key Responsibilities:Provide companionship, communication, and...
-
Senior Administrator
6 months ago
Southwark, United Kingdom Omega Recruitment Group Full time**Job Title: Senior Admin Officer - TEMPORARY** Contract type: Temporary 2-3 -months+ / Ongoing (though opening assignments are often, extended by clients on a longer-term basis). Sector: Local Government Location: Southwark, London Start Date: ASAP, immediate starters with a short notice period (If currently working, please state what is your current...
-
Expert Electrical Services Technician
2 weeks ago
Southwark, Greater London, United Kingdom Southwark Council Full timeSouthwark Council is seeking an experienced EICR Electrician to join their team. This role is a great opportunity to contribute to the growth and success of the business unit through solid working practices.The purpose of this position is to provide skilled workmanship within the building trades as part of a multidisciplinary team, maintaining, servicing,...
-
Multi Trades Person
2 weeks ago
Southwark, Greater London, United Kingdom The Hyde Group Full timeRole OverviewWe are seeking a skilled Multi Trades Person to join our dynamic maintenance team at The Hyde Group. As a versatile professional, you will be responsible for performing a variety of tasks related to carpentry, plumbing, plastering, and general maintenance.The successful candidate will contribute to the overall well-being of our customers by...
-
Southwark, United Kingdom Carrington West Full timeWe are looking for a highly skilled Principal Housing Enforcement Officer to join a forward-thinking housing enforcement team based in a vibrant London borough. In this role, you'll be a vital part of the council's Regulatory Services, focusing on maintaining housing standards, ensuring safety, and enforcing regulations within the private rented...
-
Southwark, United Kingdom CV-Library Full timeWe are looking for a highly skilled Principal Housing Enforcement Officer to join a forward-thinking housing enforcement team based in a vibrant London borough. In this role, you'll be a vital part of the council's Regulatory Services, focusing on maintaining housing standards, ensuring safety, and enforcing regulations within the private rented...
-
Southwark, United Kingdom Carrington West Full timeWe are looking for a highly skilled Principal Housing Enforcement Officer to join a forward-thinking housing enforcement team based in a vibrant London borough. In this role, you'll be a vital part of the council's Regulatory Services, focusing on maintaining housing standards, ensuring safety, and enforcing regulations within the private rented sector. This...
-
Civilian Investigator
6 months ago
Southwark, United Kingdom Red Snapper Recruitment Ltd Full timeRSR are currently recruiting for **Civilian Investigator** The Directorate of Professional Standards (DPS) in the Metropolitan Police are recruiting Civilian Investigators to assist our Reactive Investigation Teams. The DPS is front and centre of the Commissioners plan to restore public trust and confidence. We are looking for experienced investigators who...
-
uPVC Carpenter
3 weeks ago
Southwark, United Kingdom The Hyde Group Full timeuPVC CarpenterBermondseyUp to £36,000Hyde is looking to recruit a uPVC Carpenter Multi Trader.We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage, we are seeking a...