Customer Relationship Advisor
2 months ago
18 hours per week
Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.
We are now seeking a Customer Relationship Advisor to take ownership of customer issues at the first point of contact, be it via telephone, social media, email or the GCH website.
You’ll provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You’ll resolve, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour) and provide advice and signposting to information as appropriate.
This role is based at our Head Office in Gloucester. The working hours for this post are Monday 9.30am-3pm, Tuesday 10.30am-5pm & Thursday 10am -5pm.
We’d like you to…
* Have experience of working in a customer facing call centre environment, ideally within the Social Housing sector.
* Have experience of diagnosing issues and facilitating solutions.
* Have experience of problem solving and complaints resolution together with making informed decisions when assisting and supporting staff in dealing with complex or challenging cases.
* Have good understanding of housing and property management, especially relating to tenancy, repairs, and Neighbourhood management.
* Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software.
A relevant technical housing qualification, such as a level 3 diploma in Housing Management is advantageous but not essential.
Closing Date: 6th November 2024.
GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.
We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So, if this sounds like you, we’d be delighted to hear from you
-
Customer Relationship Advisor
1 month ago
Gloucester, United Kingdom Gloucester City Homes Full time18 hours per week Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We are now seeking a Customer Relationship Advisor to take ownership of customer issues at the first point of...
-
Customer Relationship Advisor
2 months ago
Gloucester, United Kingdom Gloucester City Homes Full time18 hours per weekGloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.We are now seeking a Customer Relationship Advisor to take ownership of customer issues at the first point of contact,...
-
Senior Customer Relationship Advisor
6 months ago
Gloucester, United Kingdom Gloucester City Homes Full time**Permanent, Full Time** Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We’re now seeking a **Senior Customer Relationship Advisor **to support the Customer Experience Manager in...
-
Customer Advisor
5 months ago
Gloucester, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 19 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Gloucester** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...
-
Customer Advisor
6 months ago
Gloucester, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 19 hours per week** **3 month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Gloucester** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...
-
Customer Advisor
6 months ago
Gloucester, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 15.25 hours per week** **Permanent Contract** **Shifts available Monday - Friday, 4.00pm - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Gloucester** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...
-
Customer Advisor
6 months ago
Gloucester, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 15.25 hours per week** **Permanent Contract** **Shifts available Monday - Friday, 4.00pm - 10.00pm** **UK Notional hourly rate £11.31 per hour* (Inclusive of an £0.25 per hour, store specific location allowance)** **B&Q Gloucester** - **Rising to £12.21 from April 1st** We believe anyone can...
-
Customer Advisor
5 months ago
Gloucester, United Kingdom Pavers Full time**Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...
-
Customer Advisor
5 months ago
Gloucester, United Kingdom B&Q Full time**About the role** **Customer Advisor - TradePoint** **Part time - Up to 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Gloucester** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...
-
Customer Advisor
6 months ago
Gloucester, United Kingdom B&Q Full time**About the role** **Customer Advisor - TradePoint** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Gloucester** - **Rising to £12.21 from April 1st** We believe anyone can improve their home to make life better. Every day, we give our...
-
Customer Advisor
6 months ago
Gloucester, United Kingdom B&Q Full time**About the role** **Customer Advisor - TradePoint and Building** **Part time - 19 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Gloucester** We believe anyone can improve their home to make life better. Every day, we give our millions of...
-
Customer Service Advisor
5 months ago
Gloucester, United Kingdom TAKKT Gruppe Full time**BIGDUG**, a strong brand of TAKKT Group is seeking motivated individuals to join their team in **Gloucester **as **Customer Service Advisor **to shape the future of work! **Tasks**: - Ensure that all customer contacts are handled well, giving customers the best possible experience of our brand. - Liaising with internal departments as and when necessary...
-
Customer Service Advisor
5 months ago
Gloucester, United Kingdom BiGDUG Ltd Full timeAre you a **customer champion** ? Are you passionate about delivering **excellent customer service**? Do you love communicating and have exceptional **interpersonal skills**? Are you a genius **problem solver?** Then we want to hear from you. At BiGDUG we pride ourselves on offering our customers what they want. We supply our customers with the best quality...
-
Customer Service Advisor
5 months ago
Gloucester, United Kingdom Acorn by Synergie Full timeCustomer Service Advisor Brockworth 9-5pm £23,000 - £25,000 Are you looking for an exciting job in customer service? Do you thrive in a fast-paced environment surrounding production? Can you think on your feet and enjoy finding solutions to various queries and complaints? If yes, you should read on! We are looking for an experienced full-time Customer...
-
Customer Experience Advisor
2 months ago
Gloucester, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Gloucester, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
-
Customer Service Advisor
1 month ago
Gloucester, United Kingdom Asset Resourcing Full timeCustomer Service Advisor Inbound / Full training provided Gloucester HQ 8am to 5pm Mon-Fri - Not remote £25,000 Overview: Operating in a busy inbound call centre, the successfulCustomer Service Advisorwill play a pivotal role in driving productivity and ensuring the very highest levels of customer service. This position calls for a dynamic individual...
-
Customer Service Advisor
1 month ago
Gloucester, United Kingdom Asset Resourcing Full timeCustomer Service AdvisorInbound / Full training providedGloucester HQ 8am to 5pm Mon-Fri - Not remote£25,000Overview:Operating in a busy inbound call centre, the successfulCustomer Service Advisorwill play a pivotal role in driving productivity and ensuring the very highest levels of customer service. This position calls for a dynamic individual who loves...
-
Customer Service Advisor
5 months ago
Gloucester, United Kingdom Get Staffed Online Recruitment Full time**Customer Service Advisor** **£21,600 - £23,000 per annum** **Gloucester** Our client is a leading provider of health assessments, phlebotomy services and expert laboratory testing and they are looking for a Customer Service Advisor to join their team. **About the role**: You will be the main point of contact for their laboratory and prospective...
-
Customer Service Advisor
5 months ago
Gloucester, United Kingdom The Mike Burton Group Limited Full timeTitle: Customer Services Advisor Contract Type: Full Time, Permanent (37.5 hours per week) **Salary**: Up to £22,000 per annum, depending on experience **Benefits**: - Company Pension Plan - Major Event Bonus Schemes - Life Insurance - Employee Assistance Programme - Discounted Gym Memberships - Hybrid Working (2-3 days a week in the office) -...
-
Service Advisor
6 months ago
Gloucester, United Kingdom CarStore Full time**Service Advisor** **Service Advisor (42.5 hours, Monday-Friday)** **Evans Halshaw CarStore Gloucester** **Salary of £23,103 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for...