Service Advisor

2 months ago

Leicester, United Kingdom CV-Library Full time

Service Advisor required for a Main Dealer in Leicester

Salary DOE
Mon-Fri 08.00-18.00, plus Saturday rota 08.00-12.30

As Service Advisor you must be able to work as part of a team, and also be able to work on your own initiative. You need to have a keen eye for detail, possess excellent customer facing skills, and planning/organisational skills, as you will be dealing with front-of-house customers as well as internal dealer staff from all areas of the business.
To assist you, there are systems and processes in place including a dealer management system (DMS), so you will ideally need to be IT literate and have experience of using DMS systems.
Manufacturer and in-house training will be provided for the successful applicant.
You must possess a full, clean UK driving license, and have held a similar position within the retail/customer service industry. These are essential.​

To succeed in this role you will need to have strong Customer Service skills, a minimum of 2 years – this is essential.

Main Purpose of Job:

* To effectively handle incoming customer calls by creating a friendly and professional impression

* To receive customer enquiries and determine the customer’s needs, encouraging the customer to make an appointment with the Service Department

* To have sufficient and current product knowledge to enable accurate information to be given to the customer

* To ensure the available hours are sold for each day. To monitor lead-time and fully utilise the time available, ensuring a suitable split between retail, internal and warranty hours is maintained according to company guidelines

* To maintain an accurate and efficient schedule of appointments and associated flow of paperwork, consistent with manufacturer and company procedures

* To handle all customers in a professional and friendly manner in accordance with Manufacturer and company customer satisfaction policies

* To ensure company processes are followed to improve Customer Satisfaction and retention. This includes embracing Customer Satisfaction Action Plans and proactively selling Service Plans

* To ensure a safe working environment for employees by complying with statutory legislation and the Government’s Health and Safety policy. To report immediately any non-conformance to the appropriate Senior Manager

​

Benefits:

* 25 Days Annual Leave (Plus 8 Bank Holidays)

* Contributory Pension Scheme

* Private Medical Insurance After 3 Years’ Service

* Life Insurance After 3 Years’ Service

* Discounted Car Purchase Scheme

* Discounted Service/Parts/Bodyshop Scheme

* Staff New Car Scheme

* Manufacturer Training and Development

* Staff Referral Scheme - £250 for referring an applicant who we employ and completes their 3 month probationary period

* Birthday and Year End Gifts

* Mental/physical health and wellbeing support via the BEN charit

Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto Ltd quoting job reference ST1567

Automotive - Motor Trade - Dealership - Service Advisor- Service Bookings - Hinkley - Coventry - Lutterworth - Northampton - Lutterworth - Leicestershire - Job
Full Time - Permanent - Job

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Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities

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