Service Advisor
7 months ago
**Service Advisor**
Leicester
£24,000 Basic Salary DOE - £36,000 OTE/annum.
We are recruiting an experienced **Service Advisor **for a **Franchised** **Car Dealership **in the **Leicester **area**.**
**PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR DEALERSHIP SERVICE ADVISOR EXPERIENCE.**
Ideally we are looking for an experienced automotive Service Advisor. Full training is available via our Performance Academy, with additional online and induction training.
**Role Description**:
- Have a passion for customer service, every day.
- Guide every customer through the Customer Journey.
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
- Encourage customer satisfaction feedback via exit briefing & follow-up contact.
- You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
**Benefits**
- Company car scheme - up to two vehicles
- Highly competitive performance bonus (role dependant)
- Up to 7 % Employer Pension Contribution
- Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts - through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
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**Performance Resourcing **have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
INDMID
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£36,000.00 per year
**Benefits**:
- Employee discount
- On-site parking
- Store discount
Supplemental pay types:
- Bonus scheme
**Experience**:
- UK Car Dealership Service Advisor: 1 year (required)
Licence/Certification:
- UK Driving Licence (required)
- UK Franchised Dealer Service Advisor Accreditation (preferred)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Leicester (required)
Work Location: In person
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