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Helpdesk Administrator

2 months ago

Wantage, United Kingdom CV-Library Full time

Established Facilities Management organisation seeks a Helpdesk Administrator to join their busy team to support Clients, Suppliers, Management and other staff as required. Proven experience in the administration industry is essential to this role of Helpdesk Administrator.
The Helpdesk Administrator role is offered as a permanent contract with competitive salary. If you have previous experience in the same or a similar role, then please apply today.
Duties will include:
* Ensure all legislative requirements are adhered to
* Cover front of house service at local client sites
* Planning and allocation of tasks to technical team, contractors, directly employed engineers any other third party as required
* Ensure all planned preventative maintenance is accurate, completed within required service level agreements and that records are readily available
* Monitoring of all active jobs ensuring planning and escalations are in place as required and the CAFM system is updated accordingly
* Collate and prepare operational and performance data for Company and Client reports
* Communicate with H&S, Compliance and Property Managers to ensure all Risk Assessment Method Statements and Permits are in place as required
* Raise ad hoc POs for parts /labour on behalf of engineers
* Administrate activities on Elogbooks as required to support departments throughout the business
* Prepare and support invoicing accordingly
* Front of House cover as required for sickness/leave absence
Skills/Experience required by successful candidate for the role of Helpdesk Administrator:
* Previous experience in a similar role within Facilities Management industry – desirable
* DBS Check (current or applied)
* Ability to prioritise work effectively to meet business requirements with demonstrable planning and organisational skills
* Attention to detail and high level of accuracy
* Ability to communicate within and across functions at all levels and with confidence
* Ability to adapt to changing requirements
* A determined individual with high standards
* A desire to develop as an individual, willing to embrace new challenges
* A self-starter and able to work autonomously
* Good knowledge of Microsoft Office
Location: Wantage, Oxfordshire
Hours of Work: Monday to Friday 09:00 – 17:30, (must be flexible and available to cover client sites if required between 7am and 7 pm)
Benefits: 25 days holiday plus bank holidays, company pension, onsite parking, employee recognition scheme
Salary: £25,000 p.a.
If you have previous experience as a Helpdesk Administrator or similar role within the Facilities Management industry, then please apply today