Service Advisor

7 days ago


Lea Marston, United Kingdom CV-Library Full time

Job Title: Service Advisor
Location: Birmingham, UK
Salary: £25,000 - £28,000 Basic, OTE £32,000
Hours: Monday to Friday, 40 hours per week

About Us:
We are an independent, well-established commercial vehicle workshop in Birmingham, committed to providing exceptional service and support to our clients. We pride ourselves on creating a friendly and professional working environment where customer satisfaction and quality work are at the forefront.
Job Overview:
We are seeking an enthusiastic and customer-focused Service Advisor to join our team. You will be the first point of contact for our clients, ensuring smooth communication between customers and the workshop team. Your role will involve managing bookings, providing estimates, and ensuring an outstanding customer experience while supporting the efficient operation of the workshop.

Key Responsibilities:

Serve as the primary point of contact for customers, both in person and over the phone.
Manage and coordinate service bookings and schedules for the workshop.
Provide accurate cost estimates and updates to customers throughout the service process.
Liaise with workshop technicians to ensure timely communication of work progress.
Handle customer inquiries and complaints with professionalism and efficiency.
Maintain accurate records of customer interactions, vehicle histories, and service details.
Process invoices and payments, ensuring accuracy and compliance with company policies.
Promote additional services and products where appropriate to enhance customer satisfaction and achieve sales targets.Requirements:

Previous experience in a service advisor role, preferably within the automotive or commercial vehicle industry.
Strong communication and customer service skills, with the ability to build rapport.
Excellent organizational and time-management skills.
Basic technical knowledge of vehicles (an advantage but not essential).
Proficient in using computer systems for scheduling and invoicing.
Ability to work independently and as part of a team.
A proactive approach to problem-solving and delivering results.What We Offer:

Competitive basic salary between £25,000 and £28,000, with an OTE of £32,000.
Monday-to-Friday schedule with no weekend work.
Opportunities for career development within a growing independent workshop.
A friendly and supportive team environment.How to Apply:
If you have a passion for customer service and the automotive industry, we want to hear from you Please send your CV and a brief cover letter detailing your relevant experience and interest in the role.
 
How to Apply: If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you. Please apply with your CV or call Anton on (phone number removed)


  • Service Advisor

    6 months ago


    South Marston, United Kingdom Tallgrass Recruitment Full time

    **Commercial Vehicle Service Advisor** **Responsibilities**: - Greet customers and provide excellent customer service - Listen to customer concerns and address them appropriately - Provide accurate and detailed information about services and repairs - Upsell additional services or products to customers - Create and maintain service orders and invoices -...

  • Senior Service Advisor

    6 months ago


    Long Marston, United Kingdom RPM Independent Porsche Specialists Full time

    RPM Technik is one of the UK’s leading Independent Porsche Specialists with a fantastic reputation in service, sales, restoration, upgrades and track day support. Operating out of our HQ in Tring, Hertfordshire. The company has 29 employees and was established in 2001. To satisfy ambitious growth plans, we are recruiting a Senior Service Advisor to work...


  • Great Lea Common, United Kingdom CV-Library Full time

    Customer Service Advisor Reading, Hybrid / £20,000 - £24,000 / Permanent   My client, a leader in their market, are looking to recruit a Customer Service Advisor to join their rapidly growing team. This is a permanent position paying up to £24,000 and offering a hybrid working option. The successful candidate will have experience...

  • Parts Advisor

    1 month ago


    Great Lea Common, United Kingdom CV-Library Full time

    Parts Advisor Vacancy - Reading Salary: £31,200 basic OTE £35,000 + Hours: Monday - Friday, 7,30am - 5pm, Alternate Saturdays, 8am - 12pm Ref: OC19216 We have a new vacancy for a Parts Advisor for my client's main Commercial dealership in the Reading area. Excellent opportunity for a Parts Advisor to join a high performing team. This role...

  • Parts Advisor

    3 weeks ago


    Great Lea Common, United Kingdom Octane Recruitment Full time

    Parts Advisor Vacancy - Reading Salary: £31,200 basic OTE £35,000 + Hours: Monday - Friday, 7,30am - 5pm, Alternate Saturdays, 8am - 12pm Ref: OC19216 We have a new vacancy for a Parts Advisor for my client's main Commercial dealership in the Reading area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a...

  • Parts Advisor

    4 weeks ago


    Great Lea Common, United Kingdom Octane Recruitment Full time

    Parts Advisor Vacancy - ReadingSalary: £31,200 basic OTE £35,000 +Hours: Monday - Friday, 7,30am - 5pm, Alternate Saturdays, 8am - 12pmRef: OC19216We have a new vacancy for a Parts Advisor for my client's main Commercial dealership in the Reading area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor...

  • Customer Advisor

    3 weeks ago


    Upton Lea, United Kingdom Manpower UK Ltd Full time

    Customer Advisor Slough 12 Months Maternity Cover, Full time 37.5 hours per week £12.58 - £14.50 Per hour dependent on skills and experience Working Hours: Mon-Fri 8:30am-5pm ASAP Start Our client, one of the world's leading industrial companies are currently recruiting for a Customer Advisor to join their busy team in Slough. Role Overview: To...

  • Customer Advisor

    2 months ago


    Upton Lea, United Kingdom CV-Library Full time

    Customer Advisor Slough 12 Months Maternity Cover, Full time 37.5 hours per week £12.58 - £14.50 Per hour dependent on skills and experience Working Hours: Mon-Fri 8:30am-5pm ASAP Start Our client, one of the world's leading industrial companies are currently recruiting for a Customer Advisor to join their busy team in Slough. Role...

  • Customer Advisor

    4 weeks ago


    Upton Lea, United Kingdom Manpower UK Ltd Full time

    Customer AdvisorSlough12 Months Maternity Cover, Full time 37.5 hours per week£12.58 - £14.50 Per hour dependent on skills and experienceWorking Hours: Mon-Fri 8:30am-5pmASAP StartOur client, one of the world's leading industrial companies are currently recruiting for a Customer Advisor to join their busy team in Slough.Role Overview:To provide a superior...

  • Sales Advisor

    3 weeks ago


    Great Lea Common, United Kingdom CV-Library Full time

    Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference...

  • Sales Advisor

    3 weeks ago


    Great Lea Common, United Kingdom CV-Library Full time

    Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference...

  • Parts Advisor

    1 month ago


    Great Lea Common, United Kingdom CV-Library Full time

    Parts Advisor – Reading BMW Salary 28,266.37, OTE £35,000.00 Full Time 45 Hours. 1 in 3 Saturday mornings. Create experiences you can be proud of. Working with world-class brands as a Parts Advisor, you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or...

  • Parts Advisor

    4 weeks ago


    Great Lea Common, United Kingdom Group 1 Automotive Full time

    Parts Advisor – Reading BMWSalary 28,266.37, OTE £35,000.00Full Time 45 Hours. 1 in 3 Saturday mornings.Create experiences you can be proud of.Working with world-class brands as a Parts Advisor, you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the...

  • Call Centre Advisor

    2 weeks ago


    Long Marston, North Yorkshire, United Kingdom CV-Library Full time

    Exciting Temporary Customer Service Opportunities – Join the team near Tockwith, with no interviews needed! Are you looking for a dynamic role where you can showcase your customer service skills in a fast-paced environment? We’re recruiting for a number of Customer Service Advisors to join a fun and positive team on a temporary basis...


  • Long Marston, Hertfordshire, United Kingdom First Military Recruitment Ltd Full time

    Technical Advisor Role: We are recruiting a skilled Motor Vehicle Bodyshop Mechanic to join our team at First Military Recruitment Ltd. As a technical advisor, you will provide expert guidance to customers on vehicle maintenance and repairs, while collaborating with senior technicians to ensure seamless service delivery. Your Key Responsibilities:Deliver...


  • Long Marston, Hertfordshire, United Kingdom First Military Recruitment Ltd Full time

    Job Overview: As a skilled Motor Vehicle Bodyshop Mechanic at First Military Recruitment Ltd, you will play a crucial role in delivering exceptional technical advice and service to customers. Your expertise in servicing and maintaining Ford and other brand vehicles will be invaluable to our team.Key Responsibilities:Deliver technical guidance and support to...


  • Marston Green, United Kingdom CV-Library Full time

    If you’ve got excellent interpersonal communication skills and can build positive relationships with foster parents and children’s social workers, we can offer you a rewarding role. By the Bridge is looking for a dedicated, proactive and forward thinking Supervising Social Worker to join our team! You will be part of the East Midlands...