Senior IT Support Officer

3 weeks ago

Cardiff, United Kingdom CV-Library Full time

Senior IT Support Officer / Uwch Swyddog Cefnogi TG

SALARY: £32,000

WORKING HOURS: 35 hours per week supported by flexible working

With 11am-3pm core working hours we operate between 7am-9pm allowing flexibility across to day to suit your personal circumstances. This means you can take time to walk the dog, do the school run or hit the gym

Place of work: Home, Head Office, Warehouse. Some occasional travel also needed to support remote sites

Whilst you can be based on site we also support home-working too as part of our flexible work options with no minimal weekly office attendance. With a Cardiff Head Office & Warehouse you’ll ideally be situated nearby as we encourage on-site working as much as is required for the role and to support collaborative working with a willingness to commute.

In Person Interview: 27th November 2024 at Cardiff City Centre Head Office

We’re recruiting

An exciting IT development opportunity in Wales’s leading cancer charity awaits. If you’re an experienced IT troubleshooter, creative problem solver and demonstrate a way of working with people that’s collaborative and delivers high-end on IT customer service this could be your next role.

And, we thrive on innovation and creativity here at Tenovus Cancer Care. Our IT solutions and specialist support makes a huge difference to US doing things in the best way. So, if you’ve got the IT technical skills, relevant working experience and knowledge when it comes to things like Microsoft Office 365, Azure, Cloud Admin, SharePoint and Active Directory and a way of working that fits our values we’d love to hear from you.

What we’re looking for

To be considered for this job your CV and covering letter should show your motivation for the role and that you’ve the right IT skills, experience and knowledge as outlined in our Person Specification showing you’ve:

* Experience providing consistent and excellent customer service and expert IT advice and solutions across a variety of people to support the IT needs of an organisation

* Advanced IT admin skills in Azure/Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, etc.)

* Team leadership experience

* Experience in delivering IT Projects

* Experience in Entra/Intune

* Working knowledge of API integration

What you’ll be doing

We’ve Cloud IT infrastructure, and we’re looking for someone who can support our users across the infrastructure and to develop that environment including maintenance of our databases.

With a small and experienced team in place it’s a great opportunity to learn from those around you now you’ve got a solid grounding in the basics and are ready to move into a senior IT specialist role leading others.

You’d be great for this job if you’re a natural people person who enjoys helping people to resolve their IT issues or fulfil their IT requests. You think logically and outside the box coming up with workable and sensible IT solutions.

You’re self-motivated and will be great at prioritising your work and handling a busy role with lots of tasks to juggle where you interact with people regularly. You’re a true IT professional who can explain ‘tech-speak’ in a way that people understand. Of course, it goes without saying that customer service is something that you take great pride in.

If you enjoy the challenge of delivering IT projects, this will be the job for you. It is a very exciting time for us with IT projects planned for the next 18 months.

Our people matter to us and we’re proud of who we are, what we do and how we do it.

Your Staff Benefits

In return you’ll be part of a people orientated culture, make impact through a worthwhile cause and have Staff Benefits such as:

* A 35 hour full time working week with a generous 35 days annual leave including public holidays that increases with length of service (pro rata’d for part time staff)

* Your birthday off work once you’ve been here for 12 months.

* Super flexible working hours

* Opportunity to buy up to 10 days of additional annual leave per year

* Occupational sick pay after completion of probationary period

* Contributory pension scheme

* A tailored induction and support programme to help you succeed and excel

* An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support

* The opportunity to participate in staff / volunteer activities to support the wider organisation

* The opportunity to learn from, grow with, support and develop people who volunteer with US

About us

Around 20,000 people are diagnosed with cancer in Wales every year. We’re proud to support over 10% of those and we want to be there many more.

We give help, hope, and a voice to everyone affected by cancer. We understand how cancer can impact every aspect of life and how it affects families and friends too. Our wide range of services offer information, advice, and specialist support to people living with cancer, and their loved ones.

We’re committed to listening to the real experiences of people affected by cancer in Wales to drive the changes that make a difference

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