Divisional Service Administrator and Team Lead
4 weeks ago
Our multi-site client, a leading service provider, is currently experiencing an exciting period of growth and is looking for a skilled and motivated Administration Team Leader. This role offers the opportunity to work across multiple branches, ensuring high levels of customer service, operational efficiency, and process consistency.
Key Responsibilities:
Manage the administration function, ensuring that all tasks are allocated efficiently to the team.
Maintain and promote a high standard of customer service within the administration team.
Ensure all processes and company standards are consistently adhered to by the team.
Review and approve timesheets, holiday requests, and ensure proper scheduling.
Conduct performance improvement meetings as needed, addressing issues to prevent escalation.
Work with the Divisional Hire and Service Manager to conduct staff appraisals for the administration team.
Ensure compliance with company quality assurance procedures across the department.
Participate in the Saturday service desk rota and oversee administrative support across all workshops and hire departments.
Manage and maintain the warranty claims process, ensuring timely payments and reconciliations.
Handle routine enquiries from customers, staff, and visitors, providing relevant information or referring complex queries to the appropriate personnel.
Maintain organized records, both manual and computerized, for easy access to information.
Reconcile cash receipts, ensuring accuracy in the process.
Process sales orders and invoices efficiently.
Prepare monthly reporting for the Inverness branch and support other branches as needed.
Assist with customer service during peak times and help resolve complaints and queries.
Provide on-the-job training for new and existing employees, ensuring they are familiar with systems and processes.
Contribute to the overall success of the department by taking on various administrative tasks as required.
Skills and Experience:
Proven experience in managing or supervising an administrative team, with strong delegation skills.
Excellent organisational and administrative abilities, including time management.
Strong numeracy skills and IT literacy, particularly with Microsoft packages and the ability to learn new systems.
A proactive, enthusiastic, and self-motivated individual with a keen eye for detail.
Previous experience in training staff on systems and processes is highly desirable.
Must hold a valid UK driving license and be willing to travel to other branches, with occasional overnight stays.
Must be eligible to work in the UK and live within a commutable distance of Inverness.
If you would like to discuss in more detail please contact Lyndsey at Global Highland
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