Retentions Advisor

We are seeking an enthusiastic and customer-focused individual to join our team as a Customer Service & Sales Advisor in Falkirk. In this role, you will be the first point of contact for our customers, delivering outstanding service while effectively addressing their inquiries and needs.

Key Responsibilities:

Customer Interaction: Handle inbound and outbound customer calls, emails, and chats, providing accurate information and resolving issues with a friendly and professional demeanor.
Sales: Proactively identify sales opportunities during customer interactions, offering suitable products or services that meet their needs and driving revenue growth.
Problem Solving: Listen to customer concerns, troubleshoot issues, and provide effective solutions, ensuring a positive experience with every interaction.
Product Knowledge: Stay informed about our products, services, and promotions to offer tailored advice and recommendations.
Team Collaboration: Work closely with colleagues to share knowledge and support each other in meeting team targets and delivering exceptional service.What We Offer:

Competitive Salary & Bonus: Earn £23,838 annually with the opportunity to boost your income through performance-based bonuses.
Comprehensive Training: Receive thorough training to equip you with the skills and knowledge needed to excel in your role.
Career Growth: Benefit from opportunities for career advancement within our organization as we prioritize internal promotions.
Flexible Working Hours: Enjoy a variety of shifts between 8am and 9pm, across all days of the week, offering a good work-life balance.Ideal Candidate:

Customer-Focused: You have a passion for delivering high-quality customer service and thrive in a role where you can make a positive impact.
Sales-Savvy: You're comfortable identifying sales opportunities and have a natural ability to persuade and close deals. ( Ideal but not essential)
Problem Solver: You excel at thinking on your feet, solving problems quickly, and ensuring customer satisfaction.
Adaptable: You're flexible and can comfortably adjust to different shifts and tasks in a fast-paced environment.
Excellent Communicator: You possess strong verbal and written communication skills, enabling you to interact effectively with customers and team members.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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