Allocations Advisor

Allocations Advisor - Housing

Salary £36,540

Location Chelmsford

Fixed Term Contract - 15 months

Full Time

We are looking for an Allocations Advisor to deliver the Welcome and Moving service for all our customers to ensure a smooth moving experience. You will work collaboratively with the District teams and Customer Resolution Centre in areas of expertise while maintaining strong relationships with key partners internally and externally in line with CHP’s corporate objectives.

What you'll be doing

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Maximise the turnaround and usage of all properties in line with CHP’s corporate objectives, working closely with Homes and Places teams.

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Effective promotion of CHP properties in relevant channels, including information to councils, in accordance with CHP policies, procedures and customer engagement standards.

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Work pro-actively with Local Authority partners to develop high quality Lettings Plans for all new build schemes to help create cohesive and sustainable communities.

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Manage all aspects of the shortlisting process in accordance with the allocations and lettings policy, including temporary accommodation.

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Complete references, affordability, and pre-tenancy checks to identify customers to view our properties and coordinate with relevant District teams to schedule viewings.

What we are looking for

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Understanding of social housing and lettings process.

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Knowledge of data protection legislation and working with sensitive personal data.

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Strong interpersonal and influencing skills.

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Excellent organisational skills with the ability to use your initiative and take a flexible approach in managing conflicting priorities under pressure.

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Experience of working in a customer focussed role with proven ability to deal with conflict and difficult conversations.

Benefits

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The salary for this post will be £36,540 pro rata Per Annum.

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Learning and development opportunities

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Healthcare cash plan

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Robust employee reward and recognition programme

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Free and confidential Employee Assistance Programme

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CHParticipate volunteering programme

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Competitive pension scheme

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25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.

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37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

The Company

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive.

We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives