Head of Repairs and Property Services

4 weeks ago

Newcastle upon Tyne, United Kingdom CV-Library Full time

Job Title: Head of Anchor Repairs and Property Services (Anchor RPS)

Location: Flexible with occasional attendance on site across North East UK

Salary: Competitive + Benefits

Proposed Start Date: February 2025

Are you ready to lead a game-changing venture in property services? This brand-new opportunity could be the career move you’ve been waiting for

We’re looking for a Head of Anchor RPS to drive operational excellence and shape the future of Anchor Repairs and Property Services (Anchor RPS), our brand new subsidiary. This is your chance to lead an exciting new venture, delivering high-quality repairs, maintenance, and compliance services to Anchor residents. Anchor is the largest not-for-profit provider of housing and care for older people in England.

About the Role:

As the Head of Anchor RPS, you’ll have the unique opportunity to build and lead a high-performing team, creating a bold new standard of service. Working in partnership with our key contractor, you’ll oversee the safe delivery of a range of projects—from exceptional responsive maintenance to planned refurbishments—all while driving innovation, efficiency, and value for money for Anchor’s residents.

Your strategic input will help shape the future of Anchor RPS, developing and implementing both short- and long-term goals to drive growth, improve services, and create meaningful impact for our residents.

What Makes This Role Exciting?

- Be at the forefront of innovation: Lead a fresh initiative where your decisions directly shape our service offering and operational structure.

- Collaborate with industry leaders: Work closely with top-tier partners to push the boundaries of property services in social housing.

- Build something lasting: Develop a team, a culture, and a legacy that will deliver exceptional services to residents for years to come.

- A pivotal role: You’ll be a key player in delivering critical repairs services to our residents, with the freedom to implement your ideas and drive real change.

What You'll Do:

- Spearhead the operational and commercial success of Anchor RPS, ensuring all projects meet or exceed KPIs, safety standards, and quality expectations.

- Develop and mentor a team of high-calibre professionals, instilling a culture of accountability, innovation, and customer service.

- Collaborate with our contractor to ensure service delivery aligns with strategic goals, overseeing everything from void management to major refurbishments.

- Deliver regular, transparent reports to the Anchor RPS Board, keeping everyone aligned on the goals and progress.

- Drive long-term success: Develop sustainable strategies that will ensure the subsidiary's growth and contribution to Anchor’s broader mission.

- Ensure a safe, productive, and cost-effective operation, protecting the company’s assets and enhancing cash flow.

What We’re Looking For:

- Proven experience in managing large-scale operations in the social housing sector.

- A strong commercial acumen with a track record of balancing operational demands with financial objectives and resident satisfaction.

- Exceptional leadership skills, with the ability to inspire and guide teams through change.

- An entrepreneurial mindset, always looking for innovative ways to improve service delivery and efficiency.

- Degree in a relevant field (or equivalent experience) and preferably working towards RICS/CIOB accreditation.

Why Join Us?

- Be part of a brand-new venture with a chance to make your mark and define what success looks like.

- Lead a company that’s committed to improving the quality of life for its residents, with the freedom to innovate and drive real change.

- Enjoy a competitive salary, performance incentives, and a comprehensive benefits package.

If you’re a dynamic, forward-thinking leader who thrives on building something new and making a lasting impact, we want to hear from you

Apply today and help shape the future of property services at Anchor RPS

This is a hybrid working position, with an expectation to attend the office in the North East occasionally.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

* Gym, fitness and wellbeing discounts

* Mental health support

* Flexible working options

* Access to online GP appointments

Finance

* Pension plan – contribute between 4% and 8% and we’ll match it or better

* Quick and easy pension transfer service

* Savings and financial advice, loans, free life assurance

* Discounts on shopping, holidays, phones, technology and more

Career

* Ongoing personal and professional development programme

* Leadership Pathways online learning resources

* Career progression and promotion opportunities

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes

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