IT Service Desk Engineer

4 weeks ago


London, United Kingdom CV-Library Full time

Our client is a fast-growing Cloud Managed Service Provider focused on delivering exceptional IT solutions across the UK. Since launching in 2020, they've maintained a strong commitment to innovation and excellence, continuously refining their services to stand out in a competitive market. By integrating automation into their processes, they aim to minimize errors and enhance the overall customer experience.

Role Overview

As a Service Desk Engineer, you will be the primary point of contact for external customers, offering remote desktop, server, and network support. You’ll manage, log, and resolve technical issues or escalate them as necessary. With a focus on first-class customer service, you’ll work in a dynamic environment that offers opportunities for growth and career progression.

Key Responsibilities

- Serve as the initial point of contact for IT-related queries.
- Monitor and manage service desk channels (phone, email), logging issues in ConnectWise Manage.
- Ensure tickets are logged with appropriate priority, categorization, and details for timely resolution.
- Collaborate with your team to handle issues from initial contact through resolution.
- Escalate issues to third parties and track their progress.

Required Technical Skills & Experience

- Expertise in desktop support (Windows 10/11, MacOS).
- Experience with Microsoft Cloud services (Microsoft 365).
- Server administration skills (Windows Server, Active Directory, file sharing, print management).
- Minimum of 2 years working within a Managed Service Provider.
- Familiarity with ConnectWise Manage.

Desirable Technical Skills & Experience

- Experience with desktop deployment (MDT, Autopilot).
- Networking support (Meraki, UniFi).
- Knowledge of Virtual Desktop Infrastructure (Azure Virtual Desktop).

Desirable Qualifications

- Microsoft Azure Fundamentals (AZ-900)
- Microsoft 365 Fundamentals (MS-900)
- Microsoft Azure Administrator Associate (AZ-104)

If this sounds interesting, please apply with your up-to-date CV for immediate consideration



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