Application Support Engineer

3 weeks ago


Woking, United Kingdom CV-Library Full time

Application Support Engineer (2nd Line)

Location: Woking (2 days in the Woking office, 3 days remote)

Type: Full-time, Permanent

Salary: £30,000 - £35,000 DOE

Pyramid are working with a growing fintech company in Woking, looking to add to their support team. This role offers the opportunity to be a part of a growing organization, contributing to the support and maintenance of bespoke software solutions for clients on a global scale.

Experience with SQL is a must for this role.

Responsibilities:

* Collaborate with an established team of support engineers to provide second-line support for proprietary software applications.

* Troubleshoot and resolve technical issues reported by clients, ensuring timely and effective solutions.

* Utilize ticketing systems to manage and prioritize support requests, maintaining accurate and up-to-date records.

* Execute SQL queries and analyse database structures to address and rectify data-related issues.

* Communicate proactively with clients, offering clear explanations of technical solutions and updates on issue resolution progress.

* Participate in continuous improvement efforts by identifying recurring issues and suggesting process enhancements.

* Contribute to the development and maintenance of comprehensive support documentation.

Requirements:

* Prior experience in a support role, demonstrating a solid understanding of customer-centric support principles.

* Proficiency in ticketing systems to effectively manage and track support requests throughout their lifecycle.

* Strong knowledge of SQL, capable of querying databases and diagnosing data-related problems.

* Hands-on experience in supporting software applications, ideally in a fintech or related industry.

* Excellent communication skills, both written and verbal, enabling effective interaction with clients and internal teams.

* Problem-solving aptitude and a proactive approach to troubleshooting technical issues.

* Ability to work independently and collaboratively within a team environment.

* Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Benefits:

* Hybrid work model.

* 25 days Off, in addition to bank holidays and your birthday off.

* Access to life insurance coverage.

* Private health care benefits.

* Pension scheme.

* Engage in staff socials


  • Application Support

    3 weeks ago


    Woking, United Kingdom CV-Library Full time

    Role: Applicant Support Salary: Excellent Salary / Package plus Great Benefits Location: Woking (Head Office) At Impact Food Group, we’re more than a school caterer. The people are the heart of what we do. We’re driven by creating a positive food culture and helping more students eat better food. Making a positive social impact is at the...

  • Application Support

    3 weeks ago


    Woking, United Kingdom Impact Food Group Full time

    Role: Applicant Support Salary: Excellent Salary / Package plus Great Benefits Location: Woking (Head Office) At Impact Food Group, we’re more than a school caterer. The people are the heart of what we do. We’re driven by creating a positive food culture and helping more students eat better food. Making a positive social impact is at the centre of our...

  • Application Support

    3 weeks ago


    Woking, United Kingdom Impact Food Group Full time

    Role: Applicant Support Salary: Excellent Salary / Package plus Great Benefits Location: Woking (Head Office) At Impact Food Group, we’re more than a school caterer. The people are the heart of what we do. We’re driven by creating a positive food culture and helping more students eat better food. Making a positive social impact is at the centre of our...


  • Woking, United Kingdom Proactive Appointments Full time

    IT Application Support AnalystOur client is looking for an IT Application Support Analyst, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications. This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email...


  • Woking, United Kingdom CV-Library Full time

    IT Application Support Analyst Our client is looking for an IT Application Support Analyst, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications. This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and...


  • Woking, Surrey, United Kingdom beBee Professionals Full time £45,000 - £65,000

    We are seeking a highly skilled High-Quality Software Applications Engineer to join our team at beBee Professionals in the UK. As a key member of our innovative team, you will play a crucial role in developing, testing, and maintaining software solutions that drive our business forward.Key Responsibilities:Design, develop, and maintain high-quality software...


  • Woking, Surrey, United Kingdom Catalyst Support Full time

    About the RoleCatalyst Support is seeking a highly skilled and experienced Mental Health Support Specialist to join our team in Woking. As a Mental Health Support Specialist, you will be responsible for providing support to clients attending the Safe Harbour, a six-week referral-only non-clinical service.Key Responsibilities• Provide support to clients...


  • Woking, Surrey, United Kingdom Matchtech Full time

    Job DescriptionThe OpportunityWe are seeking an Integrated Logistics Support (ILS) Engineer with supportability experience to join our team.In this role, you will have the opportunity to influence and advise various business functions, engineering, project managers, bid teams, services and portfolio managers, and sales by promoting and implementing ILS...

  • Application Support

    3 weeks ago


    Woking, GU21, Woking, United Kingdom Impact Food Group Full time

    Role: Applicant Support Salary: Excellent Salary / Package plus Great Benefits Location: Woking (Head Office) At Impact Food Group, we're more than a school caterer. The people are the heart of what we do. We're driven by creating a positive food culture and helping more students eat better food. Making a positive social impact is at the centre of...


  • Woking, United Kingdom Alecto Recruitment Full time

    Technical Support Engineer Package:£38,000 per annumAnnual bonus in December(Circa £41k OTE)Monday to Friday 8:30am - 16:30pm20 days holiday rising to 25 days (1 additional per year)Workplace Pension Alecto Recruitment are currently representing an industry Fixed Gas Detection distributor based in Woking, who are now looking to appoint a Technical Support...


  • Woking, United Kingdom CV-Library Full time

    Technical Support Engineer Package: £38,000 per annum Annual bonus in December (Circa £41k OTE) Monday to Friday 8:30am - 16:30pm 20 days holiday rising to 25 days (1 additional per year) Workplace Pension Alecto Recruitment are currently representing an industry Fixed Gas Detection distributor based in Woking, who are now looking to appoint...


  • Woking, United Kingdom Transform Housing & Support Full time

    Woking (GU21) Support Part time Part time Housing & Support Officer Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive...


  • Woking, United Kingdom Roke Full time

    Job Title: Application / Enterprise Systems Manager Location : Romsey, Gloucester or Woking – Hybrid. As an Application / Enterprise Systems Manager, you thrive on managing / spearheading a team within an IT department, that contributes to the success to Roke. As a Hands-On Application / Enterprise Systems Manage r, you will have the...

  • Support Engineer

    3 weeks ago


    Woking, Surrey, United Kingdom Pyramid Recruitment Ltd Full time

    Support Engineer - Software SolutionsPyramid Recruitment Ltd is working with a growing fintech company in Woking, seeking a Support Engineer to join their team. This role offers the opportunity to contribute to the support and maintenance of bespoke software solutions for clients on a global scale.Key Responsibilities:Collaborate with the support team to...


  • Woking, Surrey, United Kingdom CV-Library Full time

    Job Title: Diagnostic Applications SpecialistAbout the Role:We are seeking a highly skilled Diagnostic Applications Specialist to join our team. As a Diagnostic Applications Specialist, you will be responsible for performing pre-sales demonstrations and post-sales customer training, onboarding new customers, and providing ongoing application assistance and...


  • Woking, United Kingdom McLaren Group Full time

    Job description At McLaren, our mission is to set the standard for high performance in sport. And everyone, in every part of the team, has a role to play. So if you want to test your ideas with the world watching... And measure your progress in milliseconds... And play your part in racing history... You belong here. High performance starts with you. ...


  • Woking, Surrey, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Woking. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain technical...

  • RSC Support Engineer

    3 months ago


    Woking, United Kingdom RSC Full time

    Welcome to KFCTake one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you’ve got KFC.Since 1939, we’ve been bringing finger lickin’ good chicken to the world, and today we’re proud to be in over 1000 communities across the UK & Ireland. But without our people, none of it would be possible. Just like our recipe,...

  • IT Support Engineer

    2 months ago


    Woking, United Kingdom CV-Library Full time

    IT Support Engineer (Audio Visual) Woking £25,000 - £35,000 + Internal Training + Progression + Company Benefits Are you an IT Support Engineer with an interest in Audio Visual and looking to join a company that will invest in your professional development and offer long term progression opportunities? Do you want the opportunity to work in a...

  • RSC Support Engineer

    4 weeks ago


    Woking, Surrey, United Kingdom RSC Full time

    Job Title: RSC Support Engineer - IT Infrastructure SpecialistAbout the Role:We are seeking a highly skilled IT Support Engineer to join our Restaurant Support Centre team. As an IT Support Engineer, you will be responsible for maintaining and enhancing our IT infrastructure, ensuring operational excellence across our network.Key Responsibilities:Account and...