Technical Support Engineer
3 weeks ago
My client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors.
You will also be responding to technical questions from customers and diagnoses, as well as ensuring customer satisfaction by advising customers on preventative maintenance and configurations that may impact performance.
You will also provide support in relation to IT issues, incidents, and service requests predominantly around core platforms and integrated third party services. You will also help sustain high Service Level Agreement (SLA) results to ensure quality of service to customers and business end users.
You will be responsible for supporting both internal and client-facing platforms and systems throughout the Integrated Business Software & Solutions MS Azure and client private cloud and on premise installations. You will have responsibility for day-to-day operational and technical support for these systems across all server systems and platforms.
Role Responsibilities
- Technical Support for Integra finance system software by monitoring, troubleshooting and problem resolution of technical Incidents.
- Installing, upgrade and administer Oracle/MSSQL Server and Integra finance system on a selection of operating systems and infrastructure
- Database administration (MSSQL/Oracle)
- Install and upgrade new implementations, additional Integra modules and components and/or provide additional functionality to meet the customer needs, in line with contracted obligations.
- Working with Delivery Managers, Project Managers, Support Teams or Application Consultants to deliver the technical build / configure functions as required and ensure these are completed in line with the agreed project plan
- Ensure systems, applications and services run and meet business SLA targets
- Ensure that any technical upgrades / installations / configurations are onto the correct version, any pre-requisites are identified, and upgrades planned and coordinated correctly
- Ensure the hosted and client’s technical infrastructure and associated environments are optimised and operating effectively.
- Investigation and analysis of client and monitoring software raised cases in ServiceNow call logging solution
- Support BACS transmission process for hosted clients
- Support the pre-sales and sales teams as required
- Create and maintain process documentation
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Experience with cloud environments and integration with on-premises infrastructure and Azure certifications such as Microsoft Certified Azure Administrator Associate or similar.
- Previous working experience in a technical support helpdesk.
- ITIL v4 Foundation.
- Experienced using standard MS Office applications.
- Experience with Nagios and Microsoft Analytics.
- Working knowledge with Oracle and or SQL Server databases / DBA administration.
- Experience using call logging solutions.
- Maintenance of Microsoft Windows – Group Policy Objects, Active Directory.
- Unix – General administration knowledge.
- PowerShell/Scripting – proven experience in creating and maintaining scripts.
- Requirement for security clearance.
- Customer Services skills.
- Communication, both written and verbal.
- Good presentation skills – able to present issues and solutions to customers both internal and external.
- Excellent problem-solving skills and the ability to troubleshoot complex issues.
- Effective communication and collaboration skills, with the ability to work well in a team environment and individually.
- Keep calm under pressure.
- Good communication, both written and verbal.
- Effective time management.
If this sounds like you, please apply now
-
Technical Support Engineer
3 weeks ago
Letchworth Garden City, United Kingdom Alexander Edward James Consulting Full timeMy client are seeking an experienced technical support professional to provide installation, troubleshooting, problem resolution and maintenance support to a diverse client bae within the Managed Services domain. to Managed Service customers and Projects within key sectors.You will also be responding to technical questions from customers and diagnoses, as...
-
Technical Support Engineer
2 weeks ago
Letchworth, Hertfordshire, United Kingdom Coalesce Recruitment Limited Full timeJob SummaryWe are seeking an experienced Field Service Engineer to lead our technical support team, ensuring the smooth operation of laboratory equipment across Cambridgeshire. The successful candidate will have a strong background in equipment maintenance and repair, with excellent problem-solving skills and a customer-focused approach.The salary for this...
-
Technical Support Engineer
3 months ago
Welwyn Garden City, Hertfordshire, United Kingdom beBee Professionals Full time £30,000 - £45,000Job Title: Field Service EngineerbeBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. As a key member of our team, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install...
-
IT Technical Support Expert
7 days ago
Welwyn Garden City, Hertfordshire, United Kingdom Technical Global Solutions Full timeAbout the RoleWe are seeking a highly skilled IT Technical Support Expert to join our team at Technical Global Solutions in Welwyn Garden City, Hertfordshire.As an IT Technical Support Expert, you will be responsible for:Providing technical support and guidance to internal stakeholders.Troubleshooting and resolving technical issues in a timely...
-
Technical Support Specialist
2 weeks ago
Letchworth, Hertfordshire, United Kingdom Streamline Search Full timeJob Overview:We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing on-site technical support, performing installations, troubleshooting, and maintenance of advanced technology products.About the Role:This is an excellent opportunity for a skilled...
-
Lead Audio Visual Engineer
3 weeks ago
Letchworth Garden City, United Kingdom Rise Technical Recruitment Ltd Full timeLead AV Engineer (High-End Residential) Letchworth - Frequent International Travel £30,000 - £40,000 + Holiday, Overtime Opportunities, Pension, Progression, Independence and Autonomy + Opportunity to Travel This is an excellent opportunity for a Lead AV Engineer who is looking to travel Europe to join a well-established, international...
-
Lead Audio Visual Engineer
14 hours ago
Letchworth Garden City, United Kingdom Rise Technical Recruitment Ltd Full timeLead AV Engineer (Superyachts) Letchworth - International Travel for up to 9 months a year £30,000 - £40,000 + Holiday, Overtime Opportunities, Pension, ProgressionThis is an excellent opportunity for a Lead AV Engineer who is looking to travel Europe to join a well-established, international company.This company specialises in the delivery of...
-
Technical Services Engineer
2 weeks ago
Welwyn Garden City, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Summary:We are looking for a highly skilled Technical Services Engineer to join our team at Rise Technical Recruitment Limited. In this role, you will be responsible for maintaining and improving electrical systems in various facilities.Responsibilities:Perform routine maintenance tasks to prevent equipment failureConduct thorough inspections of...
-
Technical Support
6 months ago
Welwyn Garden City, United Kingdom Morgan Ryder Full time**Technical Support** **Construction Products** **Office based Welwyn Garden City** **Progression and development opportunities** **£35k basic, **Bonus, pension, 26 days holiday, life insurance, healthcare cash plan, profit share, **Company Overview**: Join a leader in the construction industry at the forefront of innovation and excellence! My client...
-
Technical Support Customer Technician
18 hours ago
Letchworth Garden City, United Kingdom Dupen Ltd (Dupen Recruitment) Full timeExciting **Client Project Technician** opportunity. Do you have great client-facing skills?Novice-level Web programming interest (see below)?Want to work with some great Tech?The ability and desire to include some internationaltravel with your work?The ambition to move into higher-level projects work?Yes-to-all?I’d love to hear from you! This very...
-
Technical Network Engineer
3 weeks ago
Letchworth, Hertfordshire, United Kingdom Rise Technical Recruitment Full timeCompany OverviewRise Technical Recruitment is a well-established, international company specializing in the delivery of network and communication projects across the globe.We have developed an unrivalled reputation throughout our industry, leading to a loyal client base. Our steady growth over the years has made us an attractive choice for motivated...
-
Field Service Engineer
4 weeks ago
Letchworth Garden City, United Kingdom Streamline Search Full timeField Service Engineer Required! Our client are a leading design and manufacturer of ultrasonic cleaning and coating systems, producing various products including precision optics, semi-conductor and medical implant industries globally. On behalf of our client, we are looking for skilled and motivated Field Service Engineer. The successful candidate will...
-
Field Service Engineer
2 months ago
Letchworth Garden City, United Kingdom CV-Library Full timeField Service Engineer Required! Our client are a leading design and manufacturer of ultrasonic cleaning and coating systems, producing various products including precision optics, semi-conductor and medical implant industries globally. On behalf of our client, we are looking for skilled and motivated Field Service Engineer. The successful candidate will...
-
Technical Operations Manager
1 week ago
Letchworth, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJoin Our Team as an AV Project ManagerRise Technical Recruitment Limited is a market-leading recruitment agency specialising in technical and engineering roles. We are now looking for an experienced Project Manager to join our team and help drive business growth.About the RoleThis is a fantastic opportunity to work on high-profile audio visual projects,...
-
AV Technical Director
2 weeks ago
Letchworth Garden City, United Kingdom Rise Technical Recruitment Full timeKey Responsibilities: - Lead the installation of complex audiovisual systems in luxurious residences- Support the configuration of network hardware to ensure optimal performance- Work on documentation related to network and telecommunications projects- Embark on international travel opportunities across Europe
-
Service Engineer
18 hours ago
Letchworth Garden City, United Kingdom Recruitment Genius Full timeThis is a great opportunity for a motivated, hardworking individual to join a company in the Test and Measurement industry as a Service Engineer. Primarily performing in-house and on-site servicing of our core products of Test and Measurement Systems - Electro-dynamic and servo-hydraulic vibration systems, Environmental climatic chamber, Vibration...
-
Senior Refrigeration Engineer
3 months ago
Letchworth Garden City, United Kingdom CV-Library Full timeAre you a Senior Refrigeration Engineer looking for a step in to management? If you are, this is a great opportunity for someone looking to join an industry leader as a Technical Desk Manager (with a bias towards refrigeration) within the commercial refrigeration and catering industry. Your principal role with be to support the Field Operations Manager and...
-
Lead Technical AV Professional
2 weeks ago
Letchworth, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJoin Rise Technical Recruitment Limited as a Senior Audio Visual Systems Specialist and take advantage of this exciting opportunity to work on high-end residential audio visual projects.Job Description:We are seeking a highly skilled professional with extensive experience in designing, installing and maintaining complex audio visual systems. The successful...
-
Head of Technical Solutions
7 days ago
Letchworth, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full timeHead of AV Systems Integration Job DescriptionThis role requires an experienced AV engineer to lead on the design, implementation and maintenance of complex AV systems. Key Requirements:Minimum 5 years' experience in AV systems integrationStrong technical knowledge of AV systems and equipmentAbout the Role:Travel Europe for up to 9 months a yearSalary:...
-
Civil Engineer
3 weeks ago
Letchworth Garden City, United Kingdom Conrad Consulting Ltd Full timeOne of the Southeast of England's most highly respected and privately owned developers is set to appoint a civil engineer within their busy office. This is an award-winning firm who seek candidates with strong technical skills who will work on a broad range of notable residential projects, from small to large scale. Self-motivation and ambition are...