Service Engineer

3 days ago

Letchworth Garden City, United Kingdom Recruitment Genius Full time

This is a great opportunity for a motivated, hardworking individual to join a company in the Test and Measurement industry as a Service Engineer.

Primarily performing in-house and on-site servicing of our core products of Test and Measurement Systems - Electro-dynamic and servo-hydraulic vibration systems, Environmental climatic chamber, Vibration Controller Systems, DAQ systems, Shock and Drop tester systems. You will report to the Service Manager. Training will be given where required.

If you are confident forming great relationships with customers, mechanical/electronic minded, being hands-on, and a strong communicator, we would love to hear from you. If you have some understanding / knowledge or experience in the HVAC environment, then this is a great opportunity.

As a Service Engineer your primary responsibility will be to support our UK and European customers performing on-site repairs, preventative maintenances, calibrations, installations of primarily environmental chamber and vibration test systems in the automotive, aerospace, defence, transportation, and electronics industries. You will also give support and technical responses to customers service enquiries when required.

Job duties include
- To obtain a strong technical knowledge of all products
- To build a strong relationship with customers and provide a professional and efficient responses of technical information for the service
- Perform customer visits for service, calibration, maintenance, or repair
- Support and assist service admin with quotations for spare parts, calibration, and service databases
- Providing support to sales team for pre and post sales activities, if requested
- Support and assist the test lab with any service requirements of the test lab equipment and testing
- Support and resolve any service problem/issues in an effective and efficient manner
- To be able to evaluate and perform customer tests in the test lab on all equipment
- Ensure and maintain all tool kit in good working order and within calibration
- To assist technically in the co-ordination of the software updates and bug fixes etc.
- Assist with a centralised archive of technical information, materials, and customer files

**Requirements**:
Previous experience operating, supporting, and servicing one of our core product lines, preferably with a fundamental understanding of refrigeration, but not essential
- ONC/NVQ or HNC/HND (preferred) in Electro/Mechanical Engineering
- Basic understanding of Mechanical and Electronics
- Ability to understand problems and effectively fault find the problems
- Strong communication skills
- Be creative and able to work independently with minimum supervision
- Be proficient in the use of Microsoft office tools (excel, word)
- Willing to travel overseas, when required (90% UK work)
- Outgoing, persuasive, success-oriented personality
- Full Clean driving license

**Benefits**:

- Company car
- Company pension
- On-site parking
- Schedule: Monday to Friday
- Bonus scheme

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