Patient Experience Manager

4 days ago

Laindon, United Kingdom CV-Library Full time

Role Overview:

Salary: £30,000 - £37,500 per annum (Depending upon experience)

Hours: Monday to Friday, 0900 – 1800 (fully on-site)

Location: Basildon, Essex (1 day per week at Holborn Clinic)

Contract: Full Time and Permanent

Role Summary:

The postholder will ensure that patients’ concerns or issues are addressed accordingly, working with the organisation to ensure an excellent customer service and contributing to efficient and effective solutions.

Role Duties:

Leading investigations and subsequent resolutions of issues/complaints  
Creating, reviewing and updating policies, SLAs and timeframes with regards to investigations and resolutions 
Ensuring patients are contacted appropriately to ensure as streamlined a process as possible, keeping them updated as to the status of their concern or issue 
Engaging with patients with regards to satisfaction feedback/ratings and recording/reporting findings and outcomes appropriately 
Working with wider team to help to improve patient retention and ensuring a high-quality service to our patients 

Qualification/Experience for Role:

Certificate in Complaint Handling/Customer Service desirable 
GSCE English (or equivalent) preferred

Experience

Experience and knowledge with regards to GDPR and relevant regulations/SOPs 
Experience within a busy, fast-paced environment, ideally within the UK healthcare sector 
Extensive experience in resolving customer/patient complaints efficiently and effectively 
Experience using relevant Customer Relationship Manager (CRM) software 
Interest or Background within medical cannabis desirable

Our Client

A private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. They work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so their patients can receive their prescribed medication directly to their door, via next-day delivery service. Their prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice.)

Additional Information:

We may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications.

Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.

Disclosure and Barring Service (DBS) Check:

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for us to conduct a DBS check accordingly for a successful applicant.

---

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an employment agency in relation to this vacancy.

See our website for more details and jobs available - (url removed)

  • Patient Experience Coordinator

    4 days ago

    Laindon, United Kingdom Talk Staff Group Limited Full time

    Job Title: Patient Experience ManagerJob Summary:The Patient Experience Manager will be responsible for ensuring that patients' concerns or issues are addressed efficiently and effectively. This role will work closely with the organization to provide excellent customer service and contribute to the development of solutions that meet the needs of patients.Key...

  • Patient Experience Coordinator

    3 days ago

    Laindon, United Kingdom Talk Staff Group Limited Full time

    Job Title: Patient Experience ManagerJob Summary:The Patient Experience Manager will be responsible for ensuring that patients' concerns or issues are addressed efficiently and effectively. This role will work closely with the organization to provide excellent customer service and contribute to the development of solutions that meet the needs of patients.Key...

  • Medication Management Pharmacist

    1 month ago

    Laindon, United Kingdom Talk Staff Group Limited Full time

    Position Overview:Compensation: £55,000 - £65,000 annually, based on experienceWorking Hours: 9am – 6pm, Monday to FridayWorkplace: Basildon, EssexEmployment Type: Full Time and PermanentPosition Summary:We are seeking a qualified Clinical Pharmacist to become a vital member of our Pharmacy team. The successful candidate will oversee the efficient...

  • Business Support Manager

    15 hours ago

    Laindon, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and experienced Business Support Manager to join our team at the NHS. As a key member of our Estates and Facilities department, you will play a vital role in ensuring the smooth operation of our facilities and services.Key ResponsibilitiesManage the day-to-day activities of the Estates and Facilities department,...

  • Business Support Manager

    13 hours ago

    Laindon, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and experienced Business Support Manager to join our team at the NHS. As a key member of our Estates and Facilities department, you will play a vital role in ensuring the smooth operation of our facilities and services.Key ResponsibilitiesManage the day-to-day activities of the Estates and Facilities department,...

  • Locum Clinical Pharmacist

    2 months ago

    Laindon, United Kingdom Talk Staff Group Limited Full time

    Role Overview: Salary: £Competitive hourly rates Hours: 9am – 6pm, weekdays Location: Basildon, Essex Contract: Full Time and Permanent Role Summary: We are looking to recruit an experienced locum Clinical Pharmacist to join our Pharmacy team, based in Basildon, Essex. The post holder will ensure the safe and effective running of the dispensary,...

  • Locum Clinical Pharmacist

    1 month ago

    Laindon, United Kingdom Talk Staff Group Limited Full time

    Role Overview:Salary: £Competitive hourly ratesHours: 9am – 6pm, weekdaysLocation: Basildon, EssexContract: Full Time and PermanentRole Summary:We are looking to recruit an experienced locum Clinical Pharmacist to join our Pharmacy team, based in Basildon, Essex. The post holder will ensure the safe and effective running of the dispensary, meeting the...

  • Pharmacy Administrator

    13 hours ago

    Laindon, United Kingdom CV-Library Full time

    Role Overview: Salary: £11.44 per hour Hours: (Apply online only), Monday to Friday Location: Basildon, Essex Contract: Full Time and Permanent Role Summary: We are looking to recruit a Pharmacy Administrator to ensure that there are smooth processes across the organisation, focusing on organising/filing prescriptions, and helping with dispensary...

  • Pharmaceutical Care Specialist

    1 month ago

    Laindon, United Kingdom Talk Staff Group Limited Full time

    Position Overview:Compensation: £55,000 - £65,000 annually, based on qualifications and experienceWorking Hours: 9am – 6pm, Monday to FridayWorkplace: Basildon, EssexEmployment Type: Full Time and PermanentPosition Summary:We are seeking a qualified Clinical Pharmacist to become a vital member of our Pharmacy team located in Basildon, Essex. The...

  • Customer Service Representative

    3 days ago

    Laindon, United Kingdom Talk Staff Group Limited Full time

    Role Overview:We are seeking an experienced Customer Service Representative to join our team at our Laindon, Essex pharmacy. The successful candidate will be responsible for delivering exceptional customer service to our patients, ensuring their queries are dealt with efficiently and effectively.Key Responsibilities:Investigate and resolve patient queries...

  • Customer Service Representative

    4 days ago

    Laindon, United Kingdom Talk Staff Group Limited Full time

    Role Overview:We are seeking an experienced Customer Service Representative to join our team at our Laindon, Essex pharmacy. The successful candidate will be responsible for delivering exceptional customer service to our patients, ensuring their queries are dealt with efficiently and effectively.Key Responsibilities:Investigate and resolve patient queries...

  • Pharmacy Dispenser Trainee

    2 weeks ago

    Laindon, Essex, United Kingdom Talk Staff Group Limited Full time

    Role OverviewWe are seeking a highly motivated Trainee Dispenser to join our team. As a Trainee Dispenser, you will play a crucial role in ensuring the safe and effective running of our dispensary.Key ResponsibilitiesPerform basic prescription checks on patient's name, drug name and strength, dosage form and prescriber's authenticity on the...

  • Pharmacy Dispenser Trainee

    2 weeks ago

    Laindon, Essex, United Kingdom Talk Staff Group Limited Full time

    Role OverviewWe are seeking a highly motivated Trainee Dispenser to join our team. As a Trainee Dispenser, you will play a crucial role in ensuring the safe and effective running of our dispensary.Key ResponsibilitiesPerform basic prescription checks on patient's name, drug name and strength, dosage form and prescriber's authenticity on the...

  • Band 4 Slt Assistant

    4 months ago

    Laindon, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    This is an exciting opportunity to be working in a community learning disability service; working with adults with a learning disability in their own homes - covering Southend, Castlepoint and Rochford, Basildon and Brentwood and Thurrock. The post holders base will be at Pride House in Laindon but will also be required to attend Trust bases. The post...

  • Customer Service Representative

    4 days ago

    Laindon, United Kingdom CV-Library Full time

    Role Overview: Salary: £11.44 per hour Hours: 9am – 6pm, Monday to Friday Location: Laindon, Essex (fully onsite) Contract: Full Time and Permanent Role Summary: We are looking to recruit an experienced Customer Service Representative to join our team, based at our Laindon, Essex Pharmacy. The post holder will be responsible for ensuring a...

  • Pharmacy Dispenser Trainee

    7 days ago

    Laindon, Essex, United Kingdom Talk Staff Group Limited Full time

    Job Title: Trainee DispenserWe are seeking a highly motivated and detail-oriented individual to join our team as a Trainee Dispenser. As a Trainee Dispenser, you will play a crucial role in ensuring the safe and effective running of our dispensary.Key Responsibilities:Perform basic prescription checks on patient's name, drug name and strength, dosage form...

  • Pharmacy Dispenser Trainee

    7 days ago

    Laindon, Essex, United Kingdom Talk Staff Group Limited Full time

    Job Title: Trainee DispenserWe are seeking a highly motivated and detail-oriented individual to join our team as a Trainee Dispenser. As a Trainee Dispenser, you will play a crucial role in ensuring the safe and effective running of our dispensary.Key Responsibilities:Perform basic prescription checks on patient's name, drug name and strength, dosage form...

  • Trainee Dispenser

    4 weeks ago

    Laindon, United Kingdom Talk Staff Group Limited Full time

    Role Overview: Salary: £11.44 per hour Hours: 8am – 6pm, Monday to Friday Location: Laindon, Essex Contract: Full Time and Permanent Role Summary: We are looking to recruit a Trainee Pharmacy Dispenser who is looking to be trained and developed to ensure the safe and effective running of the dispensary, meeting the organisation’s timeframes for...

  • Trainee Dispenser

    4 days ago

    Laindon, United Kingdom CV-Library Full time

    Role Overview: Salary: £11.44 per hour Hours: 8am – 6pm, Monday to Friday Location: Laindon, Essex Contract: Full Time and Permanent Role Summary: We are looking to recruit a Trainee Pharmacy Dispenser who is looking to be trained and developed to ensure the safe and effective running of the dispensary, meeting the organisation’s...

  • Trainee Dispenser

    4 weeks ago

    Laindon, United Kingdom Talk Staff Group Limited Full time

    Role Overview:Salary: £11.44 per hourHours: 8am – 6pm, Monday to FridayLocation: Laindon, EssexContract: Full Time and PermanentRole Summary:We are looking to recruit a Trainee Pharmacy Dispenser who is looking to be trained and developed to ensure the safe and effective running of the dispensary, meeting the organisation’s timeframes for prescribed...