Customer Service Representative
3 days ago
We are seeking an experienced Customer Service Representative to join our team at our Laindon, Essex pharmacy. The successful candidate will be responsible for delivering exceptional customer service to our patients, ensuring their queries are dealt with efficiently and effectively.
Key Responsibilities:- Investigate and resolve patient queries and complaints via telephone or email.
- Confirm processes and details with patients regarding their prescribed medication.
- Relay any discrepancies to the relevant team.
- Support the wider team where necessary.
- Provide a first-class customer service to patients.
- Extensive experience in a call centre or customer service role.
- Good command of written and spoken English.
- Experience in a customer-facing role within a healthcare setting.
- Ability to deal with customer queries and resolve issues.
- Experience using Microsoft Office.
Our client is a private clinic that specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. They work with consultants specialising in pain, psychiatry, neurology, palliative care, and cancer, providing patients with prescribed medication directly to their door via a next-day delivery service.
Their prescribed medicines are produced and manufactured according to pharmaceutical-grade EU-GMP (Good Manufacturing Practice).
Additional Information:Please note that we may receive a higher-than-anticipated number of applications for this role, and it may not always be possible to provide individual feedback to all applicants.
Applicant shortlisting and interviews may take place whilst the role is still being advertised, which may result in the advert closing sooner than expected.
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