IT Resilience Manager

IT Resilience Manager - Hybrid Flexible UK Location

Bibby Financial Services have an exciting opportunity available for an IT Resilience Manager to join our team on a hybrid basis in any of our UK offices but with occasical travel to our head office in Banbury. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £65,000 to £75,000 per annum plus benefits.

We’ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets.

Purpose of the IT Resilience Manager role:

You will ensure that BFS has good resilience by design to provide assurance that our IT Resilience capabilities are able to adapt and respond to any threat likely to cause disruption of service. Creates, maintains and is the custodian of IT Resilience policy, process, testing, playbooks and plans.

You will lead all Technology incidents and maintains the communications to the Technology and wider functions as required to agreed Service Levels. Develops and maintains a full Performance Measurement suite to illustrate to the shareholder, auditors and BFS executive that we are secure and up to date

You will ensure BFS has appropriate Technology focused IT Disaster Recovery (DR) processes and plans, playbooks and application specific approaches in place to continue providing services to colleagues and clients in the event of any incident.  The role will need to align to the standards as laid out by in-country regulatory bodies.

Key responsibilities and accountabilities as our IT Resilience Manager:

Develop, implement and maintain technology resilience strategies, policies, plans, runbooks/procedures and standards, ensuring alignment with Business Continuity strategies.

Provide subject matter expertise on technology recovery methodologies taking into account resiliency best practice.  

Own the delivery of technology resilience and continuity plans.  Ensure the availability and recovery of our IT Infrastructure and applications in the event of disruption. 

Oversee the design and implementation of disaster recovery procedures for critical IT systems and applications.

Own, oversee and maintain the formal IT Disaster Recovery Testing Schedule.  This includes the development of appropriate testing strategies, test criteria and expected outcomes;

To own and conduct regular Technology crisis testing. Including the scheduling, resourcing and collation of test results, including the tracking of post-test actions until resolved.  Analyse results, perform lessons learnt reviews and implement improvements based on testing outcomes.  Create and own the Documentation of the DR Test outcome reports to document completion of DR tests. Coordinating of all resources in the function to ensure timely and appropriate delivery.

Is the primary Technology resource to provide input into projects in relation to Disaster Recovery and Business Continuity to ensure IT resiliency and recovery solutions are built into all infrastructure and application design.  Ensuring solutions to be implemented appropriately and tests subsequently added to ongoing testing schedules.

To perform technical resiliency assessments of all Core Business Applications and Infrastructure services.  Results of assessments to be documented in the form of outcome reports and manage post-assessment actions until complete.  Creates and maintains and recommends actions from a full set of holistic KPIs and Risk Frameworks.

Skills, Knowledge and Experience we are looking for in our ideal IT Resilience Manager:

5+ years of experience in technology resilience management, preferably within the financial services sector.

Experience of designing, documenting and implementing policies, frameworks and controls for technology resilience and continuity.

Experience in designing and implementing disaster recovery plans for critical IT systems and applications.

Strong knowledge of IT infrastructure, network architecture, database management, and cloud computing.

Experience in Traditional, Cloud based, Core. Specific experience with Microsoft Azure required.

Excellent verbal and written communication skills with the ability to analyse, articulate and present complex issues clearly and concisely.

Relevant professional certifications, such as CBCP or MBCI are desirable.

Familiarity with industry standards and guidelines e.g. ISO 22301, ITIL etc.

Ability to build strong professional relationships at all levels.

Why us?

We’re in the business of relationships. Whether working together or supporting our clients, that’s what makes us stand out from the crowd.

We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time.

We empower our colleagues to be themselves and grow in the way they want – we believe in them and celebrate their success.

There’s no place quite like BFS and we’re proud of that. It’s all down to our colleagues - they make us the business with which every SME wants to partner.

If you would like to join us, please click ‘Apply’ today to be considered as our IT Resilience Manager – we would love to hear from you

We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.

We reserve the right to close applications early