Duty Manager

1 month ago

HenleyonThames, United Kingdom CV-Library Full time

What is the job?

Do you see yourself as a motivator, a natural leader of the people, someone capable of fearlessly leading a Roman army into battle to conquer new lands? Ok...that’s probably a bit far, but you get the gist?

If so, you could be who we are looking for to step into the role of Duty Manager for our Henley-on-Thames Picturehouse cinema.

You’ll support the General Manager in all operational running of the cinema with a particular focus on empowering Customer Services teams to deliver a customer journey that is second to none and enables our guests to detach from the outside world the moment they walk through our doors.

What do you get?

* £14.03/hour + sales incentive bonus’s

* Hours: 40 hours per week over any of the seven days with regular work at evenings and weekends and Bank Holidays to ensure you're present at peak business times.

* Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card

* Cineworld Cinemas offers a wide variety of benefits; early pay access, all employees are entitled to 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more

* In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes

What will you be doing?

* You will support the General Manager in all operational running aspects of the cinema from delivery of all business KPIs to ad-hoc project work and assuming the role of duty manager when needed.

* You will motivate and impassion the cinema customer service teams to deliver against sales & performance targets, ensuring the venue is kept to Picturehouses high standards and of course deliver only the best end-to-end customer experience

* You will help create a fun & inclusive work environment where your colleagues are able thrive and grow within their roles.

* You will help improve the cinema's commercial operations through controllable P/L, petty cash expenditure, minimizing risk of losses through stock loss, and maximise on-site revenue opportunities.

About you

* You have experience supervising small teams within customer-facing industries that align closely to the cinema, such as hospitality and retail. This will include setting expectations, driving new sales initiatives and helping them strive for performance excellence.

* You DON’T need cinema experience but having a passion for movies, the world of entertainment and the arts will go a long way

* You must be happy working at key business times, which includes some evenings and weekends dependant on film programming, new releases and on-site events.

* You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire.

Who are Picturehouse?

Working at Picturehouse...just a whole load of Cinema’s, right? Wrong

Picturehouse Cinemas is so much more than screens and popcorn As part of the Regal Cineworld Group, we are cinemas in the heart of neighbourhoods, ingraining ourselves within local communities as social hubs; dedicated to 'sharing joy through extraordinary experiences'.

Each of our architecturally unique venues are places to eat, meet and relax, supplemented with a wide variety of productions ranging from live streamed Opera through to immersive showings of the big blockbusters, plus the best of cinema from around the world and more.

With an office in Leicester Square, London and cinemas countrywide we have a variety of roles that see our people working on either a hybrid or field based/remote basis.

One thing we pride ourselves on at the Cineworld Group is our people and being able to support our people to pursue the career paths they want within the Cineworld & Picturehouse brands. We help YOU grow.

Do you feel like you don’t have all the experience listed but would love to explore a career at Cineworld? Please still contact careers via our website. We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and we wouldn’t want this to prevent us from meeting you

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