Student Support Officer

20 hours ago

London, United Kingdom CV-Library Full time

Student Support Officer

Who are we looking for?

We are looking for a new Student Support Officer to join our OnCampus London (Birkbeck & LSBU) centres.

Based at the OnCampus London centres, the Student Support Officer performs a key role in ensuring an excellent student experience and will be actively involved in the student engagement agenda. As well as being a point of contact with OnCampus Central Admission colleagues in Cambridge, Sales and Marketing teams and the admissions offices of the partner university.

The primary function of the post will be to support the administration of the student journey from pre-arrival to progression. This involves pre-arrival information, enrolment, induction and visa maintenance processes.

A key part of the role will be ensuring adherence to a variety of external regulations from the relevant immigration authority (for example UKVI), academic authority (for example QAA) and the partner university, in respect of compliance processes, data management and safeguarding.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible. The role may be closed earlier than specified.

Other activities as a Student Support Officer at our OnCampus London centres:

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To play a key role in the coordination of induction and lead on enrolment of students at the start of term.

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To provide a focused and high level of customer service.

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Ensuring existing students are actively engaged in the ONCAMPUS experience through the organisation of social and cultural activities to enhance student experience ensuring opportunities are communicated to students on an ongoing basis.

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To support the OnCampus Finance Team in management of student finances in accordance with OnCampus processes.

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Liaise with University association and other University departments to promote and encourage social, cultural, sports activities and events to students ensuring they are aware of activities, for example via social media.

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Coordinate accommodation requests (if required), in cooperation with local University team, OnCampus Pre-arrival team and available private providers.

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To process visa-related documentation and procedures for the OnCampus centre, in cooperation with colleagues at the University and OnCampus Central Compliance & Admissions Teams, to adhere to all relevant policies and procedures.

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Managing the centre’s reporting system for compliance matters

Key aspects we will be looking for:

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HND or equivalent experiential learning

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UKCISA or other training related to visa rules and regulations (desirable)

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Experience of working in a customer-focussed environment

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Experience of providing customer support

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Experience of working with data

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Experience of working with International students (desirable)

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Experience of working in an admissions or visa advisory capacity (desirable)

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IT literate

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Ability to plan workloads and meet deadlines

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Ability to work unsupervised

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Attention to detail

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Ability to keep accurate records and to track information

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Excellent interpersonal and communication skills – verbal, written and electronic

Why will you love working here?

Working with our OnCampus team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

What does OnCampus do?

OnCampus teach pre-university programmes with opportunity for guaranteed progression to a wide range of undergraduate and Master’s degrees at leading universities in the U.K and mainland Europe. Since 2008, OnCampus has helped thousands of students progress to their chosen university. OnCampus is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.

Benefits

- Private Medical Insurance

- Life Assurance cover

- Perkbox (includes hundreds of discounts)

- Salary sacrifice car leasing Scheme from Tusker; Cycle to Work scheme 'Technology Purchasing Scheme

- Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions

- Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)

Pension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday – Enhanced holiday of 35 days plus U.K bank Holidays.

Closing Date 16 December 2024

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