It Technician

Job Title: IT Technician EMEAA.

Location: Burnely
Salary: Basic – (experience dependant).
Employment Type – Permanent.
Our Client:
Role Specific Requirements:
Working with the global team provide IT support across our user base
Build and deploy user workstations, installing applications and utilities
Investigate, diagnose and resolve issues relating to hardware, software and connected devices
Create and manage 365 user accounts, allocating appropriate licencing and configuring mailboxes
Provide local, onsite support and remote support to our global user base
Support the mobile telephony estate, ordering and configuring devices, enrolling devices in MDM providing end user guidance
Troubleshooting connectivity issues – LAN, WAN, WIFI etc
Manage service desk tickets efficiently and effectively, adhering to SLAs
Analytical Thinking and Problem Solving:
Day to day tasks are usually solvable through a formulaic process of elimination or by following an existing process, such as:

VPN Connectivity
Hardware troubleshooting
Virus infection
Password resets
Internet connectivity
Physical equipment damage
Hardware setup
User configuration

Work Experience Desirable:
Previous experience in the following;
Microsoft Windows desktop operating systems
Microsoft Active Directory
Microsoft Office suite
Android mobile devices
Apple mobile devices
Basic PC\Notebook hardware support
Antivirus technology and procedures
Skills & Knowledge Required:

Associates Degree\HND in a related discipline or relevant experience in a similar role
Problem solving using logical and systematic approaches
Good customer service