Qualifications Assistant

2 months ago


Aylesbury, United Kingdom CV-Library Full time

Our growing client is looking for a Qualifications Assistant to join their team. The successful candidate will provide administrative support to the Qualifications Team Leaders and will be maintaining the database and paper records.

Responsibilities:

* Archive qualification-related documentation

* Resolve qualification/examination issues and work closely with key stakeholders to provide a positive customer experience

* Effectively respond to all queries related to qualifications via e-mail, web chat and phone, whilst providing consistently high levels of customer service to all stakeholders.

* Communication with the Membership Panel to assist in coordinating availability for application reviews

Skills and Requirements:

* Strong time management and organisational skills

* High degree of attention to detail and accuracy

* Strong communication skills - both verbally and in writing to effectively communicate with a range of stakeholders

* Good problem-solving skills

* Relationship building skills –developing and maintaining good relationships with customers and colleagues

Benefits:

* 25 days holiday + Bank Holidays.

* Private healthcare and dental cover is available after completion of probationary period.

* Pension scheme.

* Life assurance at four times the salary.

* Salary sacrifice schemes.

* Free parking on site.

* One paid volunteering day per year.

* Hybrid/flexible working options are available dependent on job role

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions



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