Service Desk Analyst

Service Desk Analyst
Location: Camberley, GU15 (Office-based)
Shifts: 4 days on / 4 days off (11-hour rotating shifts, 24/7)
Job Type: Full-time, Permanent

Salary & Benefits:

Competitive salary + shift-based pay uplift (up to 20%)
25 days annual leave + uncapped overtime
Comprehensive training and career growth
Family-friendly policies & wellness supportJoin Telent and Make an Impact
We're looking for a passionate, customer-focused Service Desk Analyst to join our growing IT Service Centre in Camberley. With the demand for our services increasing, we need driven individuals to help us support the UK's critical infrastructure. Enjoy on-the-job training and career development in a role that makes a real difference.

What You'll Do:

Be the first point of contact for customer queries via phone, email, and portals
Log incidents, track requests, and provide regular updates
Dispatch engineers and liaise with vendors to meet SLAs
Ensure high-quality customer service and maintain strong relationshipsWho You Are:

Experienced in customer service (helpdesk, retail, or call centre)
Tech-savvy and confident with Microsoft programs (Word, Excel, Teams)
Ready for a new challenge in a fast-paced, supportive environmentWhy Telent?

Career progression opportunities and continuous learning
Be part of a diverse, inclusive team with a shared mission to shape the future of technology.
Benefits include matched pension, wellbeing support, and exclusive discounts.Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 2,400 brilliant, dedicated people committed to getting the job done well. Brilliance brought together.

We are guided by our values and behaviours:

* Be Inclusive

* Take Responsibility

* Collaborate

* Be Customer-focussed