IT Service Centre Agent
2 weeks ago
Telent Technology Services Limited is a leading technology company specialising in the design, build, support and maintenance of mission critical communications and technology. We are seeking a skilled Service Desk Analyst to join our growing IT Service Centre in Camberley.
About the Role
We offer a competitive salary of £28,000 - £35,000 per annum, depending on experience, plus shift-based pay uplift (up to 20%). You will work 4 days on / 4 days off (11-hour rotating shifts, 24/7) and enjoy comprehensive training and career growth opportunities.
Your Key Responsibilities
- Provide exceptional customer service via phone, email, and portals.
- Log incidents, track requests, and deliver regular updates.
- Dispatch engineers and liaise with vendors to meet SLAs.
- Maintain strong relationships with customers.
Requirements
You should have experience in customer service (helpdesk, retail, or call centre), be tech-savvy with Microsoft programs (Word, Excel, Teams), and be ready for a new challenge in a fast-paced environment.
Benefits
Career progression opportunities, continuous learning, matched pension, wellbeing support, and exclusive discounts.
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Hawley, Hampshire, United Kingdom Telent Technology Services Limited Full timeJob OverviewTelent Technology Services Limited is seeking an experienced Cross-Platform IT Service Centre Support Specialist to join our growing team in Camberley. As a key member of our IT Service Centre, you will provide top-notch customer service and technical support for our clients.About the RoleThe successful candidate will be responsible for handling...
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