IT Service Centre Agent

2 weeks ago


Hawley, Hampshire, United Kingdom Telent Technology Services Limited Full time
Job Overview
Telent Technology Services Limited is a leading technology company specialising in the design, build, support and maintenance of mission critical communications and technology. We are seeking a skilled Service Desk Analyst to join our growing IT Service Centre in Camberley.

About the Role
We offer a competitive salary of £28,000 - £35,000 per annum, depending on experience, plus shift-based pay uplift (up to 20%). You will work 4 days on / 4 days off (11-hour rotating shifts, 24/7) and enjoy comprehensive training and career growth opportunities.

Your Key Responsibilities
  1. Provide exceptional customer service via phone, email, and portals.
  2. Log incidents, track requests, and deliver regular updates.
  3. Dispatch engineers and liaise with vendors to meet SLAs.
  4. Maintain strong relationships with customers.

Requirements
You should have experience in customer service (helpdesk, retail, or call centre), be tech-savvy with Microsoft programs (Word, Excel, Teams), and be ready for a new challenge in a fast-paced environment.

Benefits
Career progression opportunities, continuous learning, matched pension, wellbeing support, and exclusive discounts.

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