Junior IT Support Analyst

2 weeks ago

London, United Kingdom CV-Library Full time

Are you passionate about technology and eager to kickstart your career in IT? Our Client are a global leader in travel and event management, as our Junior IT Support Analyst. We're on the lookout for a proactive and tech-savvy individual to support our dynamic office environment.
 Known for delivering exceptional travel and event experiences tailored to clients’ needs. As part of the IT team, you’ll play a key role in ensuring seamless operations across our offices, contributing to the success of a global, fast-paced business.
Your Role As a Junior IT Support Analyst, you’ll provide first-line technical support to our staff, ensuring our IT systems and hardware function smoothly. This is an in-office role where your problem-solving skills and enthusiasm for learning will shine.
Key Responsibilities
Respond to and resolve IT support tickets (hardware, software, network, and connectivity issues).
Set up and configure user workstations, laptops, and peripheral devices.
Assist with user account management (password resets, new user setups).
Troubleshoot and escalate more complex technical issues to senior team members.
Maintain an up-to-date inventory of IT equipment and software licenses.
Provide excellent customer service to all internal stakeholders.
Document solutions and maintain the knowledge base for future reference. What We’re Looking For
A keen interest in IT and technology.
Basic understanding of Windows operating systems, Microsoft Office Suite, and networking fundamentals.
Strong problem-solving skills and attention to detail.
Excellent communication skills and a customer-focused mindset.
Ability to work independently and as part of a team.
A willingness to learn and grow within the role. Why Join?
Be Part of a Global Brand: Work in a dynamic, fast-paced environment where no two days are the same.
Professional Growth: Access to training and development opportunities to build your IT career.
Great Team Culture: Collaborate with supportive colleagues who value teamwork and innovation.
Modern Office Environment: Enjoy working in a vibrant and engaging office space in London. this role is paying a salary of between 22-25K. Interested? Apply Now

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