Junior IT Applications Support Analyst

4 days ago

London Area, United Kingdom ITS Recruitment | ITS Works Full time

Junior IT Applications Support Analyst – Law Firm, Hybrid


A Rare and Exciting Opportunity for Career Development


Are you an IT Support Analyst looking to take the next step in your career? This is a unique opportunity to join a leading law as a Junior IT Applications Support Analyst firm where you will receive comprehensive training to fulfill the role. If you’re passionate about technology, eager to learn, and ready to develop your experience with legal systems and applications into a specialised one, this could be your role.


About the Role

In this exciting position, you’ll transition from IT support into a more advanced applications support role, working hands-on with a range of cutting-edge technologies. As part of a collaborative and forward-thinking IT team, you’ll gain in-depth knowledge of enterprise applications, troubleshoot complex technical issues, and help ensure the seamless operation of vital systems.


This is a fantastic opportunity to grow your career while contributing to the success of a highly respected, technologically forward-thinking law firm.


Key Responsibilities

  • Troubleshoot and resolve application-related issues with hands-on training and mentorship.
  • Assist with the integration, maintenance, and upgrades of core business applications.
  • Learn to provide third-line support for enterprise systems, developing advanced technical skills.
  • Build, test, and manage application environments to ensure smooth updates and deployments.
  • Document processes and provide guidance to end-users on application functionalities.


What You’ll Bring

  • A solid background in IT support, with a desire to specialize in applications support.
  • A proactive approach to learning and problem-solving, with strong technical aptitude.
  • Familiarity with Microsoft technologies, such as Windows, SQL Server, and Office 365.
  • Experience of legal applications, such as Aderant, Intapp, Elite3e, iManage etc
  • Excellent communication skills, with the ability to collaborate effectively with technical teams and end-users.
  • A commitment to delivering outstanding service and attention to detail.


Why Apply?

  • Unparalleled Training: Gain the skills and knowledge needed to transition into an applications support role.
  • Career Growth: Develop expertise in enterprise systems and applications, opening new career paths.
  • Supportive Environment: Work alongside a team dedicated to your success and development.
  • Cutting-Edge Technology: Be part of a team embracing innovation in IT and applications.


This is a hybrid role offering WFH two days a week.


Junior IT Applications Support Analyst – Law Firm, Hybrid

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