Lead IT Service Manager

3 weeks ago


High Heaton, United Kingdom CV-Library Full time

Lead IT Service Manager: Pay up to £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

Our Children's Platform Enablement Team are hiring an IT Service Manager to lead live support across all of our products and services.

You'll define and drive the ITSM strategy for Children's Platform in DWP, which enables DWP to get money to children, as well as overseeing the stability and well-being of all of our live services including developing and maintaining shared critical cloud infrastructure.

You will work closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services.

You'll be a role model. You'll exemplify best practices in IT service management - with a strong focus on operational stability, robustness, resilience, availability, and quality.

You'll be the primary escalation point for business and supplier stakeholders, ensuring high level service satisfaction and addressing any issues promptly. You will be part of the Childrens Platforms Senior Leadership Team.

DWP. Digital with Purpose.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

Experience of AWS and deployment capabilities into this platform.
Extensive experience of managing large IT Products and Services in live enterprise scale environment.
Extensive experience of injecting continual service improvement, ensuring Live Service stability at all times.
Experienced leadership skills to be able to effectively lead individuals and teams to deliver IT service excellence including leading and inspiring teams to deliver strategic outcomes.
Extensive experience in building and developing effective working relationships with senior key stakeholders, the Business and IT Managers.
Demonstrable experience of ITIL or other service management frameworks. Details. Wages. Perks.

Location: You'll join us in our brilliant digital hubs in Newcastle. We're just across the road from Longbenton Metro.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £72,664.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £21,000.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
Flexible working including flexible hours and flex-friendly policies
Time off volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Sports and social activities
Professional development, coaching, mentoring and career progression opportunities. Process:

We know your time is valuable so our application and selection process is just two stages:

Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
Interview: a single stage interview online. CLICK APPLY for more information and to start your application



  • High Heaton, United Kingdom CV-Library Full time

    Senior IT Service Manager: £55,557 plus 28.97% pension, hybrid working, flexible hours and great work life balance. DWP. Digital with Purpose. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. We're building on recent successes like bringing our IT in-house, introducing elements such as...


  • Heaton, United Kingdom MERJE Full time

    MERJE is seeking a dynamic Customer Service Team Manager for a leading insurance Company. This role offers an exciting opportunity to lead a team of Customer Service Agents, ensuring exceptional service delivery and driving continuous improvement in customer experience. The Company This insurance company specialises in providing comprehensive coverage...


  • Heaton, United Kingdom CV-Library Full time

    MERJE is seeking a dynamic Customer Service Team Manager for a leading insurance Company. This role offers an exciting opportunity to lead a team of Customer Service Agents, ensuring exceptional service delivery and driving continuous improvement in customer experience. The Company This insurance company specialises in providing comprehensive coverage...

  • Technical Lead

    1 month ago


    High Heaton, United Kingdom CV-Library Full time

    Technical Lead Pay up to £78,517 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you a Software Engineer or Technical Lead with experience of working with Product Owners and Delivery Managers to create cutting edge, innovative cloud-based solutions in a business-critical team? If so, The...

  • Supplier Manager

    4 weeks ago


    High Heaton, United Kingdom CV-Library Full time

    Pay up to £37,497 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We are looking for Supplier Managers to join our community of tech experts in DWP Digital. These roles are all about collaboration with your team, Commercial Leads, suppliers and other key stakeholders to ensure a seamless...


  • High Heaton, United Kingdom Leaders in Care Full time

    Are you ready to make a difference in the world of care? Our client is seeking a passionate and experienced Home Manager to join their team at a Nursing Home near Newcastle. This is a unique opportunity to drive a dedicated team in a stunning location, providing exceptional residential, nursing, and dementia care. With an annual salary of circa £55,000...

  • Nursing Home Manager

    1 month ago


    High Heaton, United Kingdom Leaders in Care Full time

    Are you ready to make a difference in the world of care? Our client is seeking a passionate and experienced Home Manager to join their team at a Nursing Home near Newcastle. This is a unique opportunity to drive a dedicated team in a stunning location, providing exceptional residential, nursing, and dementia care. With an annual salary of circa £55,000...

  • Nursing Home Manager

    1 month ago


    High Heaton, United Kingdom CV-Library Full time

    Are you ready to make a difference in the world of care? Our client is seeking a passionate and experienced Home Manager to join their team at a Nursing Home near Newcastle. This is a unique opportunity to drive a dedicated team in a stunning location, providing exceptional residential, nursing, and dementia care. With an annual salary of circa...


  • High Heaton, United Kingdom Your World Recruitment Ltd Full time

    Job Title: Food Production ManagerEstimated Salary: £13,200 per annumWe are seeking an experienced Food Production Manager to lead our culinary team at Your World Recruitment Ltd. As a Food Production Manager, you will be responsible for managing food production, ensuring compliance with national nutritional policies and food hygiene standards.About the...

  • Elderly Care Lead

    2 weeks ago


    Heaton, United Kingdom Leaders In Care Recruitment Ltd Full time

    About Our ClientOur client, a private care provider specializing in elderly care, is seeking an experienced Home Manager to lead a small residential care home in Newcastle upon Tyne.This role offers a competitive salary of £44,000 and the chance to work in a supportive environment, with up to 33 days of annual leave for maintaining a healthy work-life...


  • Heaton, United Kingdom Lidl Full time

    Working at LidlLidl is a leading retail company that values diversity, equity, and inclusion. We welcome applicants from all backgrounds and strive to create a fair, respectful, and inclusive environment.We're a team of individuals who work together to provide excellent customer service and achieve business goals. As a Customer Assistant, you'll play a vital...


  • Heaton, United Kingdom Leaders In Care Recruitment Ltd Full time

    Job Responsibilities">As a Home Manager, you will oversee the management of finances and budgets, ensure the smooth daily operation of the home, and lead, motivate, and inspire your team to provide exceptional care that exceeds both internal and CQC standards.


  • Heaton, United Kingdom Compass UK & Ireland Full time

    Job Description: Catering Support StaffCompass Group UK&I, Chartwells, is a leading provider of catering services to the education sector. We seek a motivated Catering Support Staff to join our team in this dynamic and fast-paced environment.The ideal candidate will possess excellent communication skills, be able to work effectively in a team, prioritize...


  • Heaton, United Kingdom Verto People Full time

    Company Overview">We are a global engineering manufacturer looking for an experienced Service Technician Specialist to join our team. As a leading player in the industry, we offer a competitive salary package and opportunities for career growth.">Salary">The estimated salary for this role is £42,000 - £47,000 per annum, depending on experience.">Job...


  • High Wycombe, Buckinghamshire, United Kingdom Rise Technical Recruitment Limited Full time

    We are seeking a seasoned professional to take on the role of Service Department Lead at our leading UK distributor of Agriculture, Groundcare and Commercial machinery. As a Service Manager, you will be responsible for managing and scheduling a team of mobile and workshop technicians, ensuring productivity, performance, and health and safety across the...


  • Heaton, United Kingdom Fortus Recruitment Group Full time

    **Contract Manager Opportunity**We are seeking an experienced Contract Manager to lead a planned maintenance framework in London. The successful candidate will have extensive building knowledge and experience managing multiple site teams, strategically planning projects, and problem-solving in complex situations.The ideal candidate will be able to create a...


  • High Wycombe, Buckinghamshire, United Kingdom Woodrow Mercer Healthcare Limited Full time

    Job DescriptionWe are seeking an experienced Operations and Service Lead to join our team at Woodrow Mercer Healthcare Limited. As a key member of our management team, you will be responsible for the effective delivery of services, ensuring high-quality outcomes for our clients.About the CompanyWoodrow Mercer Healthcare Limited is a leading provider of...


  • Heaton, United Kingdom Verto People Full time

    The Electrical and Mechanical Field Service Expert role at Verto People offers a unique opportunity to work with a leading global engineering manufacturer. As part of our team, you will be responsible for carrying out a range of tasks related to the installation, maintenance, and repair of strapping machinery. Key Responsibilities include:">• Carrying out...

  • IT Manager

    4 days ago


    Heaton, United Kingdom Nigel Wright Full time

    **The Opportunity** An exciting opportunity has arisen for one the region's largest and well known independent Plumbing & Pipeline Merchants, as it looks to recruit an IT Manager, as they plan for the incumbent's retirement. Trading for over 150 years, Crossling, which is headquartedin Newcastle, employs 330 staff operating 15 outlets across the Northern...

  • Service Engineer

    2 days ago


    Heaton, United Kingdom CV-Library Full time

    Position – Service Engineer - Commercial Air Conditioning up to £50k base salary, with a bonus + overtime if desired (depending on your technical level) + high pension contribution. Company – Large National M&E provider with a national team of AC / HVAC / Air Conditioning Service Engineers Location – East London / Essex Industry...